Warranty & Guarantee Information

We stand behind every joint, beam, and finish. Your satisfaction and peace of mind are guaranteed.

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Our Commitment to Quality

TimberCraft Pro is proud to offer one of the most comprehensive warranty programs in the carpentry contracting industry. We believe that exceptional craftsmanship should be backed by exceptional confidence. Every project we complete is meticulously inspected before handover, and we guarantee our workmanship and materials against defects for the durations outlined below.

This warranty applies to all residential and commercial projects undertaken by TimberCraft Pro after January 1, 2018. Original property owners and valid transferees are eligible for coverage when all terms are met.

🛡️ Official Warranty ID Required for Claims
Important: This page provides a summary of our standard warranty program. Official warranty terms are bound by the signed contract and project specifications for your specific job. Please retain your project documentation and Warranty Registration Certificate for all claims.

✅ What's Covered

  • Defects in construction, joinery, and installation
  • Structural failures in load-bearing elements
  • Finishing, staining, and sealing defects
  • Warpage, cracking, or splitting due to workmanship
  • Hardware and fittings included in our scope
  • Water intrusion caused by installation errors

❌ What's Not Covered

  • Normal wear, tear, or fading over time
  • Damage from plumbing, HVAC, or electrical failures
  • Acts of God, floods, earthquakes, or fire
  • Unauthorized modifications or third-party repairs
  • Improper maintenance or cleaning products
  • Insect, termite, or pest damage

Warranty Coverage Tiers

Component Coverage Duration Scope Transferable
Workmanship & Installation 5 Years Full repair or replacement of defective carpentry work Yes (1 transfer)
Structural Elements Lifetime Load-bearing frames, beams, and structural joinery Yes (Original Owner)
Custom Cabinetry & Millwork 5 Years Drawer slides, hinges, doors, shelves, and finishes Yes (1 transfer)
Decking & Outdoor Structures 3 Years Framing, fastening, and initial sealant application No
Supplied Materials 1–3 Years Manufacturer warranty applies; we assist with claims Varies

How to File a Claim

1

Contact Us

Reach out via phone or our claims form below with your project ID and description of the issue.

2

Schedule Inspection

A licensed supervisor will arrange an on-site assessment within 5 business days.

3

Claim Review

We evaluate the issue against warranty terms and project specifications within 10 days.

4

Resolution

Approved claims are repaired or replaced at no cost. You'll receive a written confirmation.

Frequently Asked Questions

How do I register my warranty?
All new clients automatically receive a Warranty Registration Certificate upon project completion. Ensure you fill out the contact details and keep it in a safe place. You can also register or verify your warranty using the form below.
What if I move? Is the warranty transferable?
Yes, most coverage tiers can be transferred once to the new property owner. Contact us within 30 days of closing to update the warranty registration. Structural lifetime warranties remain with the original owner.
How long does the claims process take?
From initial contact to resolution, the process typically takes 2–4 weeks depending on complexity. Simple repairs are often completed within 7–10 business days after approval.
Do I need to pay for travel or inspection fees?
No. All initial inspections, assessments, and approved warranty repairs are provided at no cost to you as part of our guarantee.
What if the issue involves a manufacturer's defect?
We will handle the manufacturer claim on your behalf. Our team will coordinate replacements or refunds and cover any labor costs associated with installation or repair.

Submit a Claim or Register Warranty

Complete the form below. Our warranty team will respond within 1 business day.