Find answers, guides, and technical support for your sustainable energy systems.
Explore our documentation organized by topic
Onboarding guides, account setup, and initial configuration steps.
Hardware specs, installation manuals, and performance optimization.
Dashboard navigation, report generation, and data export guides.
GDPR, ISO 14001, data encryption, and ESG audit preparation.
REST endpoints, webhooks, SDKs, and third-party connectivity.
Subscription management, invoices, tax documents, and refunds.
Frequently read guides and troubleshooting tips
Quick answers to common support inquiries
Go to Settings → Security → Reset Password. You'll receive a verification email within 2 minutes. For emergency access, contact our support team directly.
Yes. Navigate to Analytics → Reports → Export. Select your date range and choose CSV, Excel, or PDF. Bulk exports over 100k records take approximately 30 seconds to generate.
Enterprise includes unlimited sites, dedicated account manager, SLA-backed hardware monitoring, custom API rate limits, quarterly ESG audits, and priority 24/7 support.
Yes. Our certified field engineers provide on-site commissioning, annual maintenance checks, and emergency repairs. Coverage is available across North America, EU, and APAC regions.
We update our emission factors quarterly, aligning with IPCC guidelines and regional grid data. All historical reports are automatically recalculated and version-controlled.
Our sustainability experts are here to assist you