How can we help you?

Search our knowledge base, installation guides, troubleshooting tips, and API documentation.

Getting Started

Onboarding, account setup, dashboard navigation, and initial configuration guides.

Device & Hardware

Solar panels, wind turbines, inverters, and battery storage installation manuals.

Analytics & Reporting

Carbon footprint tracking, energy usage insights, and compliance report generation.

API & Integrations

Developer documentation, webhook setup, and third-party system connectors.

Troubleshooting

Common error codes, connectivity issues, firmware updates, and system diagnostics.

Billing & Subscriptions

Plan management, invoicing, payment methods, and tax documentation.

Frequently Asked Questions

How do I reset my device monitoring password?
You can reset your password by clicking "Forgot Password" on the login screen. A secure link will be sent to your registered email. If you're using a hardware token, contact our support team for a manual reset.
What should I do if my solar inverter shows an E04 error?
E04 typically indicates a grid voltage mismatch. Please ensure your main breaker is fully engaged and check the DC input connections. If the issue persists, run a system diagnostic from the dashboard or schedule a technician visit.
Can I export my carbon footprint data for ESG reporting?
Yes. Navigate to Analytics > Reports > Export. You can download data in CSV, PDF, or GRI-compliant XML formats. Automated monthly exports can be scheduled under Account Settings > Data Preferences.
How do I upgrade my subscription plan mid-cycle?
You can upgrade anytime from the Billing dashboard. The system will prorate your remaining days and charge the difference. All features activate immediately upon payment confirmation.
Is live chat available 24/7 for enterprise clients?
Yes, Enterprise and Scale plans include 24/7 priority live chat and direct phone support. Standard plans have access to business hours chat (Mon-Fri, 8AM-6PM EST) and email support.

Still need help?

Live Chat

Connect with our support team for real-time assistance with installations or dashboards.

Start Chat

Email Support

Send us a detailed description of your issue. We typically respond within 4 business hours.

support@verdantix.com

Phone Support

Speak directly with a sustainability engineer. Available Mon-Fri, 8AM-7PM EST.

+1 (555) 234-5678

Submit a Ticket

Track your request, attach logs/screenshots, and get updates in your dashboard.

Create Ticket