Termination Overview
VitaWell respects your autonomy and commitment to finding the right wellness partner. If you decide that our services no longer align with your health goals, you may terminate your membership or active services at any time.
Key Policy Terms:
• Notice Period: 14 days prior to your next billing cycle
• Effective Date: Termination takes effect at the end of your current paid period
• Refunds: Non-refundable for unused portions of annual plans; monthly plans stop immediately upon cancellation
• Data Retention: Your personal health data and progress logs are securely archived for 30 days post-termination, then permanently deleted per GDPR/CCPA standards
• Notice Period: 14 days prior to your next billing cycle
• Effective Date: Termination takes effect at the end of your current paid period
• Refunds: Non-refundable for unused portions of annual plans; monthly plans stop immediately upon cancellation
• Data Retention: Your personal health data and progress logs are securely archived for 30 days post-termination, then permanently deleted per GDPR/CCPA standards
How to Terminate Your Membership
Please follow these steps to safely and securely end your VitaWell subscription:
- Log In to your VitaWell client portal or mobile app
- Navigate to Account Settings and select "Subscription & Billing"
- Click "Manage Plan" and choose "Terminate Membership"
- Select a Reason (optional but helps us improve)
- Confirm Termination by entering your account password or verifying via email
- Save Confirmation - You will receive an immediate email with your termination reference number and effective date
Note: If you are on a corporate wellness program or employer-sponsored plan, please contact your HR administrator, as termination may require additional authorization.
Frequently Asked Questions
What happens to my wellness progress and data?
All your progress tracking, assessment results, and consultation notes are securely backed up. You will receive a downloadable export of your data upon termination. After 30 days, all personal information is permanently purged from our active systems.
Can I reactivate my account later?
Yes! You may reactivate your membership at any time. If reactivated within 90 days, your historical data and progress will be restored. After 90 days, you may start fresh or contact support to request data restoration.
Will I be charged again after terminating?
No. Once confirmed, your payment method is immediately released from our billing system. No future charges will be applied, and you will retain access to all paid services until your effective termination date.
Do I need to cancel individual services separately?
Terminating your main membership automatically cancels all associated services (coaching, group sessions, app access). If you only wish to cancel a specific add-on, use the "Modify Services" option instead of full termination.
Need Assistance with Termination?
Our client care team is here to ensure your cancellation process is smooth and respectful. We don't use dark patterns or hidden cancellation steps.
Contact Client Care