How can we help you?

Click on "Forgot Password" on the login page. Enter your registered email address, and we'll send you a secure link to reset your password. If you don't receive the email within 5 minutes, check your spam folder or contact support.

Subscriptions are billed monthly or annually on the day you sign up. You can view your billing history, update payment methods, or cancel anytime in your account dashboard. All plans include a 14-day free trial.

Yes! You can change your plan at any time. Upgrades take effect immediately with prorated billing. Downgrades apply at the start of your next billing cycle to ensure uninterrupted access to your current features.

Every program begins with a comprehensive health assessment covering physical metrics, lifestyle habits, and mental wellbeing. Our certified practitioners then design a custom plan aligned with your goals, medical history, and preferences.

Absolutely. All coaching, therapy, and group sessions are available via our secure video platform. You can join from any device using the VitaWell app or web portal. Session links are sent 15 minutes before your scheduled time.

You can reschedule up to 24 hours in advance through your dashboard without penalty. Last-minute cancellations may be subject to a fee, but we always prioritize your wellbeing. Emergency rescheduling is handled with compassion by our support team.

The VitaWell app is available on iOS (15+), Android (10+), and all major desktop browsers. Features like live sessions, progress tracking, and meal planning are fully synced across devices for a seamless experience.

Go to Settings > Integrations and connect Apple Health, Google Fit, or Fitbit. Once authorized, your steps, heart rate, sleep, and activity data will automatically populate your wellness dashboard for accurate progress tracking.

Try clearing your app cache, updating to the latest version, or reinstalling. If the issue persists, please contact our technical support team with your device model, OS version, and a screenshot of any error messages.

We use end-to-end encryption for all sessions and data storage. Your information is HIPAA and GDPR compliant, stored on secure servers, and never shared with third parties without your explicit consent. Read our Privacy Policy for full details.

Yes. Navigate to Settings > Account > Delete Account. You'll be prompted to confirm. Within 30 days, all personally identifiable information will be permanently removed. Session recordings and aggregated analytics may be retained per legal requirements.

Only your assigned practitioners and support staff directly involved in your care can access your records. You control who gets access through your privacy settings, and you can request a full data export at any time.