Frequently Asked Questions

Visit our sign-up page and provide your basic information, including your email, full legal name, and date of birth. You'll receive a verification link via email. Once verified, complete our onboarding questionnaire to help us customize your financial profile.

To comply with financial regulations, we require a valid government-issued ID (driver's license or passport), your Social Security Number, and proof of address (utility bill or bank statement dated within the last 60 days). All documents are encrypted and securely stored.

Yes! WealthGuard supports unlimited read-only connections to bank accounts, credit cards, retirement accounts, and investment portfolios. We use Plaid and other secure aggregators to ensure your credentials are never stored on our servers.

Absolutely. We offer a 14-day free trial on all plans. No credit card is required to start. You'll have full access to budgeting tools, analytics, and portfolio tracking during the trial period.

You can manage your subscription anytime from your account dashboard under Settings > Billing. Changes take effect at the end of your current billing cycle. Cancellations are immediate, and we don't charge any early termination fees.

We accept all major credit/debit cards (Visa, Mastercard, Amex), PayPal, and direct bank transfers (ACH). Enterprise clients can also invoice and pay via wire transfer or purchase orders.

You can start investing with as little as $500 through our Starter portfolio. Our fractional share technology allows you to build a diversified portfolio regardless of your initial capital. Professional and Elite clients receive custom allocation strategies with no minimums.

Tax treatment depends on your account type (taxable, IRA, or Roth IRA). WealthGuard provides quarterly tax optimization reports and year-end 1099 documentation. Elite plan members receive personalized tax-loss harvesting and deduction strategies from our CPA advisors.

WealthGuard offers both automated portfolio management and manual trading capabilities. You can set up auto-rebalancing, dividend reinvestment, and goal-based contributions while retaining full control to execute manual trades when desired.

We employ bank-grade 256-bit AES encryption, SOC 2 Type II compliance, and multi-factor authentication (MFA). Our infrastructure undergoes quarterly penetration testing, and we maintain $25M in cyber liability insurance to protect our clients.

Never for marketing purposes. We only share necessary data with regulated financial partners (banks, brokerages, payment processors) to facilitate your services. All third parties are bound by strict data processing agreements and privacy standards.

Use our account recovery flow, which verifies your identity through alternative methods (security questions, email verification, or ID validation). For enhanced security, recovery typically takes 24-48 hours. Contact support immediately if you suspect unauthorized access.

We offer live chat (available 24/7 in-app), email support (support@wealthguard.com), and phone assistance (Mon-Fri, 9AM-6PM EST). Professional and Elite clients receive priority routing and dedicated account specialists.

Bank synchronization issues are usually temporary. Try disconnecting and reconnecting the account, ensuring you're using your online banking credentials (not app-only credentials). If the issue persists beyond 24 hours, submit a ticket and our technical team will manually refresh your data.

Yes! We actively review client feedback to improve our platform. Submit feature requests through your dashboard's Feedback tab, email us directly, or join our user community forum. We update our roadmap quarterly based on client input.