10 Key Policy Changes
We are updating our terms of service, data handling practices, and project engagement guidelines to align with evolving industry standards, regulatory requirements, and client feedback.
Data Retention & Privacy Compliance
All client data, project files, and communication logs will now be retained for a maximum of 24 months post-project completion, in full compliance with GDPR and CCPA standards. Clients may request immediate deletion or export at any time.
Client Data Usage & Third-Party Sharing
We will no longer share anonymized project analytics with third-party partners for benchmarking. All data usage is strictly limited to internal service improvement and direct client deliverables.
Intellectual Property & Work Ownership
Full ownership of custom code, designs, and assets transfers to the client upon final payment. Pre-built components and licensed frameworks remain subject to their respective EULAs.
Project Scope & Change Order Process
Any request altering the original statement of work by more than 10% in hours or features will require a formal Change Order with adjusted timelines and costs before implementation.
Payment Terms & Late Fee Structure
Invoices are now due within 15 days of issuance. A 1.5% monthly late fee will apply to overdue balances. Milestone-based payment schedules will be enforced for all projects over $5,000.
Service Level Agreement (SLA) Updates
Standard support response times are now defined as: Critical (2 hours), High (4 hours), Medium (24 hours), Low (48 hours). Uptime guarantees for hosted client sites are capped at 99.5% excluding scheduled maintenance.
Security & Vulnerability Disclosure
All client projects will undergo mandatory security audits before launch. We now offer a coordinated vulnerability disclosure process, allowing ethical researchers to report issues responsibly.
Remote Work & Communication Protocols
Project communication will be centralized through the client portal and approved collaboration tools. Email-only updates are no longer supported for active development cycles to ensure audit trails.
Environmental & Sustainable Hosting Practices
All new client sites will be deployed on carbon-neutral hosting infrastructure. We will optimize assets, implement modern caching strategies, and provide annual carbon footprint reports.
Dispute Resolution & Governing Law
Disputes will now be resolved through mandatory mediation before arbitration. All agreements are governed by the laws of the State of California, with jurisdiction in San Francisco County.
Questions About These Changes?
We've updated our Master Services Agreement and Client Handbook to reflect these policies. Review the full documentation or reach out to our compliance team for clarification.
Contact Compliance Team