Stay informed about updates to our Terms of Service, Privacy Policy, and acceptable use guidelines. We believe in complete transparency.
We notify all active clients via email and dashboard alerts at least 30 days before any policy changes take effect. Major updates may require explicit acknowledgment. You can subscribe to automated alerts below.
Updated data retention guidelines to align with newer compliance standards. Client site backups are now retained for 90 days instead of 60. Off-site storage encryption has been upgraded to AES-256 by default across all plans.
Introduced a prorated refund structure for annual plans canceled mid-cycle. Clearer guidelines on service termination due to non-payment or policy violations. All changes took effect immediately upon publication.
Clarified that while we manage core WordPress updates, custom third-party plugins/themes require additional approval. Added a mandatory staging environment workflow for all non-core updates to prevent site conflicts.
Established a formalized incident response timeline. Clients will now receive detailed security breach notifications within 24 hours of detection, including mitigation steps, affected systems, and forensic summaries.
Overhauled the entire policy framework to improve readability and legal clarity. Introduced modular policy sections, updated GDPR/CCPA language, and aligned service-level agreements (SLAs) with current industry standards.
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