System Status

Last updated: Jun 15, 2025 at 14:32 UTC

All Systems Operational

All services are running normally. No active incidents at this time.

🟢 Current Uptime
99.98%
↑ Last 30 days
📅 This Month
2
Resolved incidents
⏱ Avg Response Time
142ms
↓ 18% improvement
🛡 Active Sites
2,547
↑ 31 this month

Incident History

Scheduled Maintenance: Database Server Upgrade
Scheduled
📅 June 20, 2025
02:00 - 04:00 UTC
🔧 Planned Maintenance
Database Backup System

We will be performing a database server upgrade to improve performance and reliability. Brief intermittent delays may occur during the maintenance window. Backups will be taken before the maintenance begins.

Jun 10, 2025 — 09:00 UTC
Maintenance Scheduled — Notification sent to all clients with affected services.
Intermittent CDN Cache Invalidation Delays
Resolved
📅 Jun 12, 2025
Duration: 2h 14m
👁 1,247 sites affected
CDN Caching

Some clients experienced delayed cache invalidation across certain CDN edge locations, causing outdated content to be served temporarily.

Jun 12, 2025 — 16:48 UTC
Resolved — CDN cache invalidation has fully recovered. All edge locations are syncing normally. Monitoring continues.
Jun 12, 2025 — 16:02 UTC
Monitoring — Cache invalidation propagation has been restored. Verifying all regions are up to date.
Jun 12, 2025 — 15:15 UTC
Identified — Root cause identified: a rate-limiting misconfiguration on the CDN invalidation API caused a backlog of pending purge requests.
Jun 12, 2025 — 14:34 UTC
Investigating — We detected elevated error rates on CDN cache purge operations. Our team is investigating.
Email Notification Delivery Delays
Resolved
📅 Jun 05, 2025
Duration: 4h 32m
👁 2,547 sites affected
Email Service Notifications

All WordPress sites managed by Wp Admin experienced delays in receiving automated email notifications including security alerts, backup confirmations, and update reports.

Jun 05, 2025 — 11:20 UTC
Resolved — Email delivery has fully recovered. All queued notifications are being processed. We have implemented additional monitoring to prevent recurrence.
Jun 05, 2025 — 09:45 UTC
Monitoring — The third-party email provider has resolved their issue. We are processing the notification backlog.
Jun 05, 2025 — 06:53 UTC
Identified — The issue has been traced to our email delivery provider (SendGrid) experiencing high bounce rates due to an IP reputation issue. They are actively remediating.
Jun 05, 2025 — 06:48 UTC
Investigating — We have received reports of delayed email notifications. Our team is investigating the issue.
Partial Backup Failures on EU-West Region
Resolved
📅 May 28, 2025
Duration: 3h 18m
👁 489 sites affected
Backup System EU-West Region

Scheduled backups for sites hosted in the EU-West data center failed to complete due to a storage quota limit being reached on the backup destination.

May 28, 2025 — 08:18 UTC
Resolved — Storage quota has been expanded. All missed backups have been completed successfully. Retention policies adjusted to prevent recurrence.
May 28, 2025 — 06:30 UTC
Identified — The EU-West backup storage bucket reached its allocated capacity. We are provisioning additional storage and re-running failed backups.
May 28, 2025 — 05:00 UTC
Investigating — Our monitoring system detected backup job failures affecting the EU-West region. Investigating the root cause.
Compatibility Issue After WordPress 6.7.2 Update
Resolved
📅 May 15, 2025
Duration: 5h 42m
👁 1,803 sites affected
WordPress Core Plugin Compatibility Staging Environment

The automatic deployment of WordPress 6.7.2 caused compatibility issues with several popular plugins on managed sites. Affected sites were rolled back to the previous stable version.

May 15, 2025 — 14:22 UTC
Resolved — All affected sites have been rolled back to WordPress 6.7.1. Plugin compatibility testing completed. Update 6.7.2 will be re-deployed after plugins are updated.
May 15, 2025 — 11:30 UTC
Monitoring — Rollback procedure is in progress. 87% of affected sites have been restored. Client notifications sent.
May 15, 2025 — 09:45 UTC
Identified — Incompatibility confirmed with 4 popular plugins following the WordPress 6.7.2 auto-update. Initiated rollback for all affected managed sites.
May 15, 2025 — 08:40 UTC
Investigating — After the scheduled WordPress core update to 6.7.2, an unusual increase in error reports was detected. Investigation underway.
DDoS Mitigation on Managed Firewall Cluster
Resolved
📅 May 02, 2025
Duration: 1h 28m
👁 342 sites affected
Firewall Security US-East Region

A distributed denial-of-service (DDoS) attack targeted our US-East firewall cluster, causing intermittent latency spikes for sites in that region. Attack was successfully mitigated.

May 02, 2025 — 21:28 UTC
Resolved — The DDoS attack has subsided. All services are returning to normal latency levels. Additional DDoS protection rules have been deployed.
May 02, 2025 — 20:00 UTC
Monitoring — Attack volume decreasing. Traffic filtering rules are active and mitigating the attack effectively.
May 02, 2025 — 19:42 UTC
Identified — Active DDoS attack confirmed on US-East region. Peak volume reached 420 Gbps. Automatic mitigation systems engaged. Engaging additional scrubbing capacity.
May 02, 2025 — 19:00 UTC
Investigating — Elevated traffic anomalies detected on the US-East network edge. Investigating potential volumetric attack.
Wp Admin API Rate Limit Threshold Errors
Resolved
📅 Apr 18, 2025
Duration: 47m
👁 89 sites affected
API Dashboard

Clients using the Wp Admin REST API experienced 429 Too Many Requests errors during peak hours due to a rate-limit configuration error that was deployed earlier that morning.

Apr 18, 2025 — 15:07 UTC
Resolved — Rate limits have been restored to correct thresholds. Apologies for the disruption. Post-incident review completed.
Apr 18, 2025 — 14:30 UTC
Identified — A deployment at 09:00 UTC incorrectly set rate limits to 10 requests/minute instead of 60. Fixing the configuration now.
Apr 18, 2025 — 14:20 UTC
Investigating — Multiple clients reported HTTP 429 errors from the Wp Admin API. Investigating rate-limiting configuration.
Automated SSL Certificate Renewal Failures
Resolved
📅 Apr 03, 2025
Duration: 6h 15m
👁 218 sites affected
SSL/TLS DNS

Automated SSL certificate renewals failed for a subset of sites due to a DNS validation timeout. Affected sites showed mixed content warnings or browser certificate errors.

Apr 03, 2025 — 12:15 UTC
Resolved — All affected SSL certificates have been manually renewed and deployed. DNS validation timeouts have been fixed by increasing the retry timeout threshold.
Apr 03, 2025 — 09:00 UTC
Monitoring — Manual certificate renewal process is underway. 72% of affected sites have been renewed.
Apr 03, 2025 — 06:00 UTC
Identified — DNS propagation delays in certain regions caused ACME validation challenges to timeout. Manual intervention required.
Apr 03, 2025 — 06:00 UTC
Investigating — Monitoring alerts triggered for SSL certificate renewal failures. Team investigating the root cause.
False Positive in Malware Scanner
Resolved
📅 Mar 21, 2025
Duration: 2h 05m
👁 563 sites affected
Security Scanner Malware Detection

An update to the malware scanning engine produced false positives on legitimate plugin files, triggering unnecessary security alerts for managed sites.

Mar 21, 2025 — 17:05 UTC
Resolved — Scanning ruleset reverted to the previous version. False positive signatures removed. Alert notifications sent to affected clients with clarification.
Mar 21, 2025 — 15:20 UTC
Identified — New detection signatures were overly aggressive and flagged common plugin patterns. Reverting scanner rules and re-classifying flagged files.
Mar 21, 2025 — 15:00 UTC
Investigating — Spikes in malware alert notifications received after the latest scanner engine update. Investigating potential false positives.