How can we help you?
Search our knowledge base or browse categories below to find what you're looking for.
Getting Started
New to #about? Learn the basics and set up your account quickly.
5 articlesAccount & Billing
Manage your profile, subscriptions, invoices, and payment methods.
8 articlesBrand Strategy
Guides on brand development, identity creation, and strategic planning.
12 articlesWeb Development
Documentation for custom websites, CMS usage, and hosting details.
15 articlesAPI & Integrations
Technical documentation for developers working with our APIs.
6 articlesBrand Guidelines
Download assets, logo usage rules, and visual identity standards.
3 articlesPopular Articles
View all →How to reset your password
Step-by-step guide to recovering your account access.
Understanding your monthly invoice
Breakdown of billing cycles, line items, and payment options.
How to submit a new project brief
Complete guide to initiating a new creative project with #about.
API Rate Limits & Best Practices
Technical details on usage limits, authentication, and optimization.
Downloading brand assets & logos
Where to find high-resolution files, color codes, and fonts.
Frequently Asked Questions
What is the typical response time for support tickets?
We aim to respond to all support tickets within 4 business hours during standard business days (Mon-Fri, 9am-6pm EST). For urgent matters, please call our priority line or use the "Urgent" flag when submitting your ticket.
Can I upgrade or downgrade my plan at any time?
Yes! You can change your plan at any time from your Account Settings. Upgrades take effect immediately, while downgrades will apply at the start of your next billing cycle. You'll only be charged a prorated amount for upgrades.
Do you offer refunds for unused services?
Our refund policy depends on the service type. Subscription services can be cancelled within 14 days for a full refund if no work has been delivered. Custom project work is non-refundable once development has begun, as outlined in your contract.
How do I update my payment method?
Navigate to Billing & Payments in your dashboard. Click "Payment Methods" and select "Add New" or "Update". We accept all major credit cards, PayPal, and wire transfers for Enterprise accounts.
Where can I find the API documentation?
Our complete API documentation is available in the API & Integrations section of this help center. You'll find endpoints, authentication guides, code samples, and a sandbox environment for testing.
Still need help?
Can't find what you're looking for? Our support team is ready to assist you.