Contact & Escalation

Direct Channels

📧

General Inquiries

For subscriptions, account help, and general questions.

support@aevumnews.com

✏️

Editorial & Corrections

Report factual errors, request updates, or submit corrections.

editorial@aevumnews.com

📰

Press & Media

Interview requests, press kits, and media partnerships.

press@aevumnews.com

📍

Headquarters

Aevum News Global HQ
1200 Journalism Ave, Suite 400
New York, NY 10018, USA

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Escalation Matrix & SLAs

Our tiered response system ensures your inquiry reaches the right team with guaranteed response times.

Tier 1 • Standard

General Inquiries

Account management, subscription billing, feature requests, and general feedback.

Response Channel support@aevumnews.com

SLA: Within 24 hours

Tier 2 • Editorial

Corrections & Updates

Factual discrepancies, outdated information, source verification, and editorial feedback.

Response Channel editorial@aevumnews.com

SLA: Within 4 hours

Tier 3 • Strategic

Partnerships & Media

Commercial collaborations, syndication rights, press interviews, and media kits.

Response Channel partnerships@aevumnews.com

SLA: Within 48 hours

Tier 4 • Critical

Security & Breaking

Platform vulnerabilities, data leaks, site outages, or time-sensitive breaking news verification.

Response Channel crisis@aevumnews.com | +1 (800) 555-0199

SLA: Within 1 hour

Systems Operational

Support Hours & Coverage

General & Editorial

Mon – Fri: 8:00 AM – 6:00 PM EST
Weekends: Limited coverage

Technical Support

Mon – Fri: 9:00 AM – 7:00 PM EST
Ticket system available 24/7

Critical / Crisis Line

24/7/365 Coverage
Direct hotline & encrypted email