How can we help you?

Go to My Bookings in your dashboard, select the appointment, and click "Modify" or "Cancel". Free cancellation is available up to 24 hours before your slot. Late cancellations may incur a small fee depending on the provider's policy.

Payments can be declined due to insufficient funds, expired card details, or bank fraud protection. Update your payment method in Settings > Billing, or contact your bank. If the issue persists, reply to your booking confirmation email for manual review.

Refund eligibility depends on the service type and cancellation window. If you qualify, click "Request Refund" on your booking details page. Most refunds are processed within 5-7 business days directly to your original payment method.

Check your spam/junk folder. You can also view all active bookings in your account dashboard under "My Bookings". If it's still missing, use the contact form below with your booking ID and we'll resend it instantly.

Yes! During checkout, you can enter a different contact name and phone number for the guest. They will receive a notification, and you'll manage the booking from your dashboard.