Cookie Policy
Last Updated: November 14, 2024Introduction
BookEase ("we", "our", or "us") uses cookies and similar tracking technologies on our website and platform to personalize content, analyze site traffic, and better understand user interactions. This Cookie Policy explains what these technologies are, why we use them, and how you can manage your preferences.
By accessing and using BookEase, you consent to the use of cookies in accordance with this policy. If you do not agree, please adjust your browser settings to disable cookies before continuing.
Note: Disabling certain cookies may impact the functionality of our booking platform and limit your access to specific features.
What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you don't have to keep re-entering them.
Similar technologies, such as web beacons, pixels, and local storage, may also be used to collect information about your interaction with our services. We refer to all these technologies collectively as "Cookies" in this policy.
Types of Cookies We Use
We categorize cookies based on their function and whether they are first-party (set by BookEase) or third-party (set by external services). Below is a breakdown of the categories:
Necessary Cookies
These cookies are strictly required for the operation of our website and platform. They enable core functionalities such as security, network management, and account authentication. Without these cookies, services you have asked for cannot be provided.
Can you opt out? No. These cookies are always active.
| Cookie Name | Purpose | Duration |
|---|---|---|
session_id |
Manages user session state | Session |
csrf_token |
Prevents cross-site request forgery | Session |
auth_cookie |
Authenticates user login | 30 Days |
Analytics & Performance Cookies
These cookies help us understand how visitors interact with our website by collecting anonymous information. We use this data to improve the user experience, optimize booking flows, and fix technical issues.
Can you opt out? Yes. See the Manage Cookies section below.
| Cookie Name | Purpose | Provider |
|---|---|---|
_ga |
Distinguishes users for analytics | Google Analytics |
_gid |
Distinguishes users for analytics | Google Analytics |
_hjid |
Session recording and heatmaps | Hotjar |
Functional Cookies
These cookies allow the website to remember choices you make (such as your user name, language, or region) and provide enhanced, more personal features. They may also be used to provide services you have asked for, such as watching a video or commenting on a blog.
Can you opt out? Yes, but features relying on these cookies may not work correctly.
- Language Preference: Remembers your selected language for the interface.
- Search Filters: Stores your last used booking filters for quicker access.
- Accessibility: Saves font-size or contrast settings if adjusted.
Marketing & Advertising Cookies
These cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.
Can you opt out? Yes. You can opt out via the cookie banner or browser settings.
Third-Party Cookies
We use third-party vendors such as Google Analytics, Stripe (for payments), and Hotjar. These vendors set their own cookies, and we recommend reviewing their respective privacy policies for more information on how they use your data.
BookEase does not control the cookies set by third parties. We are not responsible for the privacy practices of other websites or third-party services.
How to Manage Cookies
You have the right to decide whether to accept or reject cookies. You can manage your preferences at any time through the following methods:
- Cookie Banner: When you first visit BookEase, a banner will appear allowing you to customize your consent. You can also click the "Cookie Settings" button in the footer to update your choices.
- Browser Settings: Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is set.
- Do Not Track: Some browsers offer a "Do Not Track" feature. Please note that we do not currently respond to browser "Do Not Track" signals, as standards are still being developed.
Important: If you choose to disable cookies, please note that some parts of our website and booking services may become inaccessible or not function properly.
Here are links to manage cookies in popular browsers:
Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. We will notify you of any significant changes by posting a prominent notice on our website or sending you an email notification. Please review this policy periodically.
Contact Us
If you have any questions about our use of cookies or other technologies, please contact us at:
- Email: privacy@bookease.com
- Address: BookEase Inc., 123 Schedule Lane, Suite 400, San Francisco, CA 94103