How can we help you?

Yes! You can cancel any booking for free up to 24 hours before the scheduled time. If you cancel within 24 hours, a small convenience fee may apply depending on the service provider's policy. You can view the specific cancellation policy on every service's detail page.

Go to your Account Settings, then click on "Billing & Payments". From there, you can add new cards, remove old ones, or set a preferred payment method. Changes take effect immediately for future transactions.

Absolutely. BookEase uses bank-level 256-bit SSL encryption for all data transmission. We are GDPR and CCPA compliant, and we never sell your personal information to third parties. Your data is stored securely in SOC 2 certified data centers.

Navigate to the "Team" section in your business dashboard. Click "Invite Member", enter their email address, and assign a role (Admin, Manager, or Staff). They'll receive an email invitation to join your team. You can also manage their availability and services from this page.

Yes! BookEase supports two-way sync with Google Calendar, Outlook, and Apple Calendar. Enable sync in your Settings under "Integrations". This prevents double-booking and keeps all your schedules in one place.

Our BookEase Guarantee has you covered. If a service provider no-shows or provides a significantly different service, you may be eligible for a full refund or a rebooking credit. Contact our support team with your booking ID, and we'll resolve it within 24 hours.