Having trouble with your booking payment? Browse common solutions below or contact our billing team directly.
Check card details, available funds, or try an alternative payment method.
Eligible bookings can be refunded within 24 hours. View policy & submit request.
Add, remove, or change your default payment card securely in account settings.
Charged twice or incorrect amount? Report it and we'll review your transaction.
All transactions are processed securely in your local currency. Foreign transaction fees may apply depending on your bank.
BookEase uses industry-standard encryption and complies with the highest security certifications. We never store your full credit card numbers on our servers. All payment processing is handled by certified PCI-DSS Level 1 providers.
Payments are typically declined due to incorrect card details, insufficient funds, expired cards, or bank fraud filters. Please verify your information and contact your bank if the issue persists. Prepaid cards may also have restrictions on recurring bookings.
Once approved, refunds are processed within 1–3 business days. However, it may take an additional 5–10 business days for your bank to reflect the credit on your statement, depending on your financial institution's policies.
Currently, BookEase supports a single payment method per transaction. For large group bookings or corporate expenses, please contact our Business team to set up invoicing or split-payment arrangements.
Don't worry – duplicate charges are often temporary pending authorizations that drop off within 2–3 days. If the charge remains after 5 business days, submit a support ticket with your booking ID and we'll initiate a full refund for the duplicate amount.
Yes. BookEase uses tokenization technology. Your actual card number is replaced with a secure token before storage. The token is useless to hackers, and your full card details never leave the payment processor's encrypted environment.
Available 24/7 for urgent payment issues. Average response time: < 2 minutes.
Start Chat →Send detailed billing inquiries or transaction receipts. We respond within 4 hours.
billing@bookease.comMon–Fri, 8am–8pm EST. For high-value or complex billing disputes only.
1-800-BOOK-EASE