At BrightMinds Tutoring, we believe in complete financial transparency. Our payment and refund policies are designed to be fair, straightforward, and student-focused. Please review the details below to understand how billing works and your options for refunds and cancellations.
🔒 Accepted Payment Methods
We process all payments securely using industry-standard encryption. You may pay using any of the following methods:
📅 Billing Cycle & Invoicing
How Billing Works
- Monthly Plans: Charged on the same date each month. Your access renews automatically until canceled.
- Pay-Per-Session: Charged immediately upon session booking or completion, depending on your selected option.
- Invoices: A detailed PDF invoice is emailed to your registered address within 24 hours of each charge.
- Taxes: Prices exclude applicable local taxes, which will be calculated and added at checkout.
💡 Tip: Update your payment method at any time in your Student Dashboard under Settings > Billing to avoid service interruptions.
↩️ Refund Policy
Standard Refund Conditions
We want you to be completely satisfied with your tutoring experience. Our refund policy applies as follows:
- 7-Day Satisfaction Guarantee: If you're unsatisfied with your initial session, contact us within 7 days for a full refund or credit.
- Unused Sessions: Refunds are calculated on a pro-rata basis for any remaining sessions in your monthly package.
- Test Prep Packages: Fully refundable up to 14 days before your scheduled exam date. After that, 50% credit applies.
Non-Refundable Items
- Sessions marked as "Completed" or where no-show notice was less than 24 hours.
- Discounted promotional sessions (except under our satisfaction guarantee).
- Custom curriculum materials or third-party software licenses purchased separately.
🚫 Cancellation & Proration
You may cancel your subscription at any time. Here's what to expect:
- Effective Date: Cancellations take effect at the end of your current billing cycle. No partial-cycle refunds are issued unless explicitly agreed upon.
- How to Cancel: Log into your dashboard → Billing → Manage Subscription → Cancel. No phone calls or emails required.
- Data Retention: Your session recordings and progress reports remain accessible for 12 months post-cancellation.
❓ Payment & Billing FAQs
Need Billing Support?
Our finance team is available Mon–Fri, 9am–6pm PT to assist with invoices, payment issues, or refund requests.