Our Policies

Privacy Policy

BrightMinds Tutoring ("we", "our", or "us") is committed to protecting the privacy of our students, parents, and users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our tutoring services.

1. Information We Collect

We collect information that you voluntarily provide when registering for an account, booking a session, or contacting support. This includes:

• Personal Information: Name, email address, phone number, and billing details.
• Academic Information: Grade level, subjects of interest, learning goals, and tutor preferences.
• Usage Data: Session attendance, progress metrics, and platform interaction logs.
• Device & Log Data: IP address, browser type, operating system, and access timestamps.

2. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our tutoring platform and services.
• Match students with qualified tutors based on subject needs and learning styles.
• Communicate session schedules, progress reports, and administrative updates.
• Process payments and manage subscription plans securely.
• Improve our platform, content, and user experience through analytics.

3. Data Sharing & Third Parties

We do not sell your personal information. We may share data only with trusted service providers that assist in operating our website, processing payments, or conducting analytics, under strict confidentiality agreements. Session recordings and academic progress are never shared with third parties without explicit consent, except as required by law.

4. Children's Privacy (COPPA Compliance)

Our services are designed for students of all ages. For users under 13, we require parental/guardian consent and account management. We do not knowingly collect personal information from children under 13 without verifiable parental permission, in full compliance with the Children's Online Privacy Protection Act (COPPA).

5. Data Security

We implement industry-standard encryption (TLS/SSL), secure authentication, and regular security audits to protect your data. While no system is 100% secure, we continuously monitor and update our safeguards.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, contact our privacy team at the address below.

Terms of Service

By accessing or using BrightMinds Tutoring's platform, services, or content, you agree to be bound by these Terms of Service. Please read them carefully.

1. Eligibility & Accounts

You must be at least 13 years old to create an account independently. Users under 18 must have parental/guardian consent. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

2. Tutoring Conduct

All students, parents, and tutors must maintain a respectful, professional, and safe learning environment. Harassment, abuse, sharing of inappropriate content, or attempts to bypass platform safety features will result in immediate suspension or termination of accounts.

3. Intellectual Property

All course materials, study guides, platform design, and branded content are the exclusive property of BrightMinds Tutoring. You may use materials solely for personal educational purposes. Redistribution, commercial use, or modification without written permission is strictly prohibited.

4. Limitation of Liability

BrightMinds Tutoring provides educational support and does not guarantee specific academic outcomes, test scores, or college admissions results. We are not liable for indirect, incidental, or consequential damages arising from the use of our services. Session quality depends on consistent participation and effort from the student.

5. Governing Law

These Terms shall be governed by the laws of the State of California, United States, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration or in local courts of San Francisco County.

Refund & Cancellation Policy

We want you to be completely satisfied with your tutoring experience. Our cancellation and refund guidelines are designed to be fair, transparent, and flexible.

1. Session Cancellation & Rescheduling

• 24-Hour Notice: Cancel or reschedule sessions at least 24 hours in advance at no charge.
• Less than 24 Hours: Cancellations made within 24 hours of a scheduled session will be charged at 50% of the session rate.
• No-Shows: Failure to attend a scheduled session without notice will be charged at 100%.

2. Subscription & Plan Changes

Monthly plans can be upgraded, downgraded, or canceled at any time. Changes take effect at the start of the next billing cycle. Unused session credits from the current month will be carried over or refunded proportionally, depending on the plan type.

3. Refund Processing

Approved refunds are processed within 5–7 business days and will be returned to the original payment method. For platform-specific credits, funds will be applied to your account balance immediately upon approval.

Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. By continuing to use our site, you consent to our use of cookies as described below.

1. Types of Cookies We Use

• Essential Cookies: Required for core functionality (login, session management, security). Cannot be disabled.
• Performance & Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). Data is anonymized.
• Functional Cookies: Remember preferences like language, region, and tutor dashboard settings.
• Marketing Cookies: Used to show relevant educational promotions and track campaign effectiveness. Can be opt-out of.

2. Managing Cookies

You can control cookie preferences through your browser settings or via our cookie consent banner. Blocking essential cookies may impact platform functionality. Third-party cookies are managed separately by those providers.

Accessibility Commitment

BrightMinds Tutoring is dedicated to ensuring equal access to education for all learners, including those with disabilities. Our platform is designed to comply with WCAG 2.1 AA standards and Section 508 guidelines.

Features include screen reader compatibility, keyboard navigation, adjustable text sizes, closed captions on video lessons, and alternative text for all educational visuals. If you encounter accessibility barriers or require specific accommodations, please contact our support team immediately.

Policy Inquiries & Contact

If you have questions about our policies, need a hard copy, require data access/deletion, or have concerns about privacy and compliance, please reach out to our dedicated team.