How can we help you today?

You can reschedule or cancel any session directly from your dashboard. Log in, navigate to "Upcoming Sessions," and click the "Reschedule" or "Cancel" button. Cancellations made 24+ hours in advance will receive a full credit to your account. Late cancellations may be subject to our standard policy, but we always work with families on a case-by-case basis.

First, check your browser permissions for camera and microphone access. Try refreshing the page or switching to Chrome/Firefox for optimal compatibility. If issues persist, click the "Switch to Audio-Only" or "Chat Mode" toggle in the virtual classroom. Our support team can also jump into your session to troubleshoot in real-time.

Tutors submit detailed progress notes after each session. Parents and students receive automated email summaries, and a comprehensive monthly report is generated on the 1st of each month. You can view real-time progress dashboards, grade trends, and completed assignments in the "Academic Progress" tab of your portal.

Absolutely. The tutor-student fit is crucial for success. If you'd like a different teaching style or subject expertise, simply submit a support request or contact your account manager. We'll match you with a new qualified tutor within 24–48 hours, and your session credits will transfer automatically.

We offer a 14-day satisfaction guarantee. If you're not completely satisfied with your first paid session, we'll issue a full refund. Monthly plans can be canceled anytime with 7 days' notice. All unused session credits are refundable within 30 days of purchase. For detailed terms, visit our Terms of Service page.