📂 Support Categories
Account & Login
Reset passwords, update email, manage profile settings, and resolve login issues.
Scheduling & Sessions
Book, reschedule, or cancel tutoring sessions. Manage your weekly calendar.
Virtual Classroom
Troubleshoot video/audio, screen sharing, and connection stability during sessions.
Payments & Billing
Update payment methods, view invoices, manage subscriptions, and request refunds.
For Parents & Tutors
Access dashboards, view progress reports, communicate with tutors, and manage settings.
System Requirements
Check browser compatibility, download our app, and optimize device settings.
❓ Frequently Asked Questions
How do I join my scheduled tutoring session?
You'll receive a unique session link via email and in your dashboard 24 hours before your appointment. Click the link at your scheduled time to enter the virtual classroom. Ensure your microphone and camera are enabled, and you'll be connected to your tutor instantly.
My audio or video isn't working during a session. What should I do?
First, check your device permissions to ensure your browser has access to your camera and microphone. Try switching to a wired internet connection if you're on Wi-Fi. If the issue persists, use the in-session "Report Issue" button to alert your tutor, or switch to audio-only mode via the settings gear icon.
I forgot my password. How do I reset it?
On the login page, click "Forgot Password?" and enter the email associated with your account. You'll receive a secure reset link within minutes. If you don't see it, check your spam folder or contact support with your registered email address.
Can I cancel or reschedule a session?
Yes. Sessions can be rescheduled or cancelled up to 24 hours before the start time at no charge. Go to your Dashboard → Upcoming Sessions → Select the session → Click "Reschedule" or "Cancel". Late cancellations may be subject to our standard policy.
What browsers and devices are supported?
BrightMinds works best on the latest versions of Chrome, Firefox, Safari, and Edge. We support laptops, desktops, and tablets. For the best experience, use a wired ethernet connection, a dedicated webcam, and headphones with a built-in microphone.
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📩 Still Need Help? Contact Support
Prefer Direct Contact?
Live Chat
Available 24/7 for urgent technical issues. Average response time: <2 min.
Email Support
support@brightminds.com
We typically reply within 4 hours during business hours.
Phone Support
(800) 555-1234
Mon–Fri, 9am–6pm EST. Tutors available via in-session chat.
Community Forum
Visit our student community
Share tips, ask questions, and connect with other learners.