📂 Support Categories
Account & Login
Reset passwords, 2FA, profile settings
Platform & Browser
Loading issues, compatibility, cache
Audio & Video
Microphone, camera, lag, recording
Billing & Payments
Invoices, refunds, plan changes
Mobile App
iOS & Android troubleshooting
Security & Privacy
Data protection, session management
❓ Frequently Asked Questions
How do I reset my password?
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Click "Forgot Password" on the login page. Enter your registered email and we'll send a secure reset link. The link expires in 24 hours. If you don't receive it, check your spam folder or contact support with your account email.
Why is my audio or video lagging during sessions?
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Common causes include unstable internet, browser permissions, or conflicting apps. Ensure you have at least 5 Mbps upload/download. Grant camera/mic permissions in your browser settings, close unnecessary tabs, and try Chrome or Firefox. If issues persist, clear your cache or switch to the mobile app.
How long does a refund take to process?
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Approved refunds typically appear on your original payment method within 5–10 business days, depending on your bank. Credit cards process faster than bank transfers. You'll receive an email confirmation once the refund is initiated.
The mobile app crashes on startup. What should I do?
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First, ensure you're on the latest version from the App Store or Google Play. Force close the app and restart it. If it continues, clear app cache/data (Android) or reinstall the app (iOS). Make sure your OS is updated. Report persistent crashes via the in-app feedback form or this ticket system.
I lost access to my 2FA authenticator app. How do I regain access?
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Use your backup codes saved during 2FA setup. If unavailable, verify your identity by submitting a ticket with your account email and a government-issued ID. Our security team will disable 2FA within 24 hours so you can re-enable it securely.
📝 Submit a Support Ticket
Can't find what you need? Our technical team will respond within 2 business hours.