We believe in transparency and control. This page explains the rights you have over your personal data and the choices you can make when using CloudNexus services.
At CloudNexus, we are committed to giving you full control over your personal information. Whether you are located in the European Economic Area (EEA), United Kingdom, California, or elsewhere, you have certain rights and choices regarding how we collect, use, and share your data.
This page outlines your rights under applicable data protection laws, including the GDPR, CCPA/CPRA, LGPD, and other relevant regulations. If you are unsure which laws apply to you, please refer to our full Privacy Policy or contact our Data Protection Officer.
You have the right to access, correct, delete, and port your data. You can opt out of marketing communications, manage cookie preferences, and in some jurisdictions, opt out of the sale or sharing of your personal information. All of these choices can be managed through your account settings or by contacting us directly.
Depending on your location, you may have the following rights regarding your personal data. These rights are not absolute and may be subject to certain legal exceptions described further below.
Request a copy of the personal data we hold about you, including information about how it is being processed, the categories of data collected, and who it has been shared with.
Request correction of inaccurate or incomplete personal data. We will update your information without undue delay once we verify the correction.
Request deletion of your personal data when it is no longer necessary for the purposes it was collected, when you withdraw consent, or when you object to processing.
Request a copy of your personal data in a structured, commonly used, machine-readable format, and the right to transmit that data to another controller where technically feasible.
Request that we temporarily or permanently limit the processing of your personal data, such as when accuracy is contested or processing is unlawful.
Object to the processing of your personal data based on legitimate interests or for direct marketing purposes. We will stop processing unless we demonstrate compelling legitimate grounds.
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects, with certain exceptions.
Where we process your data based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal.
Not all rights apply to all users. Rights availability depends on your location and the legal basis for processing. For example, rights under the GDPR apply to individuals in the EEA and UK, while CCPA/CPRA rights apply to California residents. Please review the sections below for jurisdiction-specific details.
CloudNexus uses cookies and similar technologies to ensure our website functions properly, analyze usage, deliver personalized content, and for advertising purposes. You have choices regarding how these technologies are used.
| Category | Purpose | Can Opt Out? | How to Manage |
|---|---|---|---|
| Strictly Necessary | Essential for site functionality (authentication, security, load balancing) | No | Cannot be disabled without affecting functionality |
| Performance & Analytics | Understand how visitors interact with our website to improve performance | Yes | Cookie banner settings or browser settings |
| Functional | Remember your preferences (language, region, dashboard settings) | Yes | Cookie banner settings or account preferences |
| Advertising & Targeting | Deliver relevant ads and measure campaign effectiveness | Yes | Cookie banner, account settings, or youradchoices.com |
| Social Media | Enable sharing and social features across platforms | Yes | Cookie banner or individual social platform settings |
You can manage your cookie preferences at any time by:
Some cookies are set by third-party services we use, such as Google Analytics, Cloudflare, and advertising partners. You can also manage your preferences through their respective opt-out mechanisms. For more details, see our Cookie Policy.
We may send you marketing communications about our products, services, promotions, and industry insights. You have full control over whether you receive these communications and how you receive them.
You can opt out of marketing communications at any time by:
Even after opting out of marketing communications, you may still receive service-related, transactional, or administrative messages. These communications are necessary for the operation of our services and cannot be opted out of. Examples include billing notifications, security alerts, service updates, and account verification messages.
We share your personal data with certain third parties to deliver our services, improve our platform, and comply with legal obligations. In some cases, you can choose whether this sharing occurs.
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to opt out of the "sale" or "sharing" of their personal information for cross-context behavioral advertising.
Under the CCPA/CPRA, "sale" means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer's personal information by a business to a third party for valuable consideration. "Sharing" refers to joint profiling across contexts.
We do not sell your personal information in the traditional sense. However, our sharing of certain data with advertising partners for cross-context behavioral advertising may constitute a "sale" under the CCPA/CPRA definition.
If you have enabled GPC in your browser or device, we will honor your signal and automatically opt you out of sales and sharing of your personal information.
Click the "Do Not Sell or Share My Personal Information" link available in the footer of our website. Follow the on-screen instructions to submit your request.
Email privacy@cloudnexus.com or call 1-800-555-1234 to request opt-out. We will process your request within 15 days.
Similar opt-out rights may be available under other state privacy laws, including the Virginia CDPA, Colorado CPA, Connecticut DPA, Utah CPCA, and Tennessee CPA. We process requests from all applicable jurisdictions under a unified opt-out mechanism.
We strive to make it easy for you to exercise your rights. Below are the available channels and what to expect when you submit a request.
To protect your data, we must verify your identity before processing any request. For individual requests, we may require:
For business requests, we may require a signed authorization from an authorized officer of the entity.
| Request Type | Response Time | Extension Possible? |
|---|---|---|
| Access / Rectification | 30 days | Up to 60 days for complex requests |
| Erasure | 30 days | Up to 60 days for complex requests |
| Data Portability | 30 days | Up to 60 days for complex requests |
| Marketing Opt-Out | 10 business days | No |
| Cookie Preferences | Immediately | No |
| Do Not Sell (CCPA) | 15 days | No |
We will not discriminate against you for exercising your rights. You will receive the same quality and price of service regardless of whether you exercise your rights under applicable privacy laws.
Your rights are important to us, but they are not absolute. Certain legal obligations and practical considerations may limit how we respond to requests.
We may limit or deny a request in the following circumstances:
If your request is denied, you have the right to appeal our decision. To file an appeal:
If you believe we have not addressed your concern satisfactorily, you have the right to lodge a complaint with a supervisory authority. For EEA users, this is the data protection authority in your country of residence, employment, or the alleged infringement. For US residents, the California Privacy Protection Agency (CPPA) handles CCPA/CPRA complaints.
If you have questions about your rights, want to exercise any of the rights described on this page, or simply want more information about our data practices, please reach out. Our privacy team is here to help.
We aim to respond to all privacy inquiries within 3 business days. For urgent matters, please use our phone number.
At CloudNexus, protecting your data is not just a legal obligation — it is a core commitment. We invest in technology, training, and governance to ensure your rights are respected. If you ever feel your rights have been overlooked, please let us know. We are committed to making things right.