Cookie Policy

Last Updated: January 15, 2025

Introduction

CloudNexus ("we", "our", or "us") respects your privacy and is committed to transparent data practices. This Cookie Policy explains how we use cookies and similar tracking technologies on our website, apps, and infrastructure portals.

By using our services, you consent to the use of cookies as described in this policy. If you do not agree, please adjust your browser settings before continuing.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us recognize your device, remember your preferences, and analyze how our infrastructure platform is used. We also use similar technologies like web beacons and local storage to enhance functionality and performance.

Types of Cookies We Use

We categorize cookies based on their purpose and necessity:

Category Purpose Example Cookies
Essential Required for core functionality, authentication, and security. Cannot be disabled. session_token, auth_cookie, csrf_token
Analytics Help us understand traffic, server performance, and user behavior to optimize cloud services. _ga, _gid, cloudperf_id
Functional Remember your preferences like region selection, theme, and dashboard layout. ui_prefs, region_select, theme_mode
Marketing Used to deliver relevant promotions and measure campaign effectiveness. Can be opted out. _fbp, gclid, ads_tracker

Third-Party Cookies

We partner with trusted third-party providers to deliver security, analytics, and content delivery services. These providers may set their own cookies:

  • Cloudflare: Security, DDoS protection, and CDN optimization.
  • Google Analytics: Website usage and performance tracking.
  • Stripe: Secure payment processing for billing and subscriptions.
  • Intercom: Customer support and live chat functionality.

These third parties operate under their own privacy policies. We do not control cookies set by external partners and recommend reviewing their respective policies.

How to Manage Cookies

You have full control over how cookies are used on your device. You can manage preferences through:

  • Cookie Banner: Use the "Manage Preferences" link at the bottom of our site to toggle non-essential cookies.
  • Browser Settings: Most browsers allow you to block, delete, or restrict cookies. Visit aboutcookies.org for detailed instructions.
  • Do Not Track: Enable DNT signals in your browser. Note that not all third-party services honor these signals.

Note: Disabling essential cookies may prevent login, billing, and core infrastructure management features from functioning properly.

Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in technology, regulations, or our business practices. Material changes will be communicated via the cookie banner or email to registered account holders. The "Last Updated" date at the top of this page indicates the most recent revision.

Contact Us

If you have questions about our cookie practices, data usage, or wish to exercise your privacy rights, please reach out to our Data Protection team:

  • Email: privacy@cloudnexus.io
  • Address: CloudNexus Inc., 100 Innovation Drive, Suite 400, San Francisco, CA 94105
  • Response Time: Within 30 business days as required by applicable privacy laws.