Data Privacy & Security

🛡️Our Security Commitment

At CloudNexus, security and privacy are not afterthoughts—they are foundational to our architecture. We operate under a zero-trust model, assuming no implicit trust and verifying every access request. Our security program is continuously audited, penetration-tested, and aligned with international best practices.

📜Data Protection Principles

We design every service around core data protection principles recognized by global privacy frameworks:

• Lawfulness, Fairness & Transparency: We clearly document how data is collected, processed, and stored.
• Purpose Limitation: Data is collected only for explicitly stated infrastructure and billing purposes.
• Data Minimization: We only retain what is strictly necessary for service delivery and legal compliance.
• Accuracy: We maintain mechanisms to ensure personal data remains current and accurate.
• Storage Limitation: Data is retained only for defined periods or as required by contract.
• Integrity & Confidentiality: Robust technical and organizational controls prevent unauthorized access or disclosure.

🏗️Infrastructure Security

Our global network of data centers and edge locations adhere to Tier III+ standards with redundant power, cooling, and networking. Security measures include:

• Physical access restricted via biometric authentication, mantraps, and 24/7 surveillance
• Network segmentation with isolated tenant environments and VPC-level controls
• Continuous DDoS mitigation at 30+ Tbps across the network edge
• Hardware-level root-of-trust (TPM 2.0) and secure boot enforcement
• Automated patching and vulnerability scanning across all host and guest systems

🔐Encryption & Access Controls

Data confidentiality is enforced at every layer of our stack:

• In Transit: TLS 1.3 enforced for all control plane and data plane communications. HSTS and certificate pinning supported.
• At Rest: AES-256 encryption for all block, object, and database storage. Default customer-managed encryption keys (CMEK) available.
• Identity & Access: Multi-factor authentication (MFA) required for all administrative access. Role-based access control (RBAC) with least-privilege defaults.
• Key Management: Integration with HashiCorp Vault, AWS KMS, Azure Key Vault, and CloudHSM for FIPS 140-2 Level 3 compliant key storage.

✅Compliance & Certifications

CloudNexus maintains active compliance with leading industry standards and regulatory frameworks:

Full compliance reports, audit summaries, and certification documents are available upon request or in our Trust Center.

🔄Data Processing & Retention

We act as a data processor on your behalf. You retain full ownership and controller status over all data stored on our infrastructure.

Processing Activities

• Infrastructure provisioning, monitoring, and performance optimization
• Automated backups, disaster recovery, and failover orchestration
• Billing, account management, and support ticket resolution

Retention & Deletion

Data retention periods are configurable per service. Upon account closure or explicit request, we securely wipe storage using NIST 800-88 standards. Deletion logs are auditable and verifiable via our console.

🤝Third-Party & Supply Chain Security

We maintain a strict vendor risk management program. All subprocessors undergo:

• Security and privacy assessments prior to engagement
• Contractual data protection obligations aligned with GDPR Art. 28
• Continuous monitoring and right-to-audit clauses

A complete, up-to-date list of subprocessors is published in our Trust Center. We provide 60-day advance notice for any new subprocessor additions, allowing opt-out where applicable.

🚨Incident Response & Transparency

Our Security Operations Center (SOC) operates 24/7/365. In the event of a confirmed security incident affecting customer data:

• Containment: Immediate isolation of affected systems within minutes
• Notification: Direct communication to impacted customers within 24 hours, and regulatory reporting within 72 hours where required
• Resolution & Review: Full remediation, forensic analysis, and public post-mortem published within 14 days

Security advisories and status updates are available at status.cloudnexus.com.

👤Your Rights & Contact

Depending on your jurisdiction, you may have the right to:

• Access, rectify, or erase personal data we hold
• Restrict or object to processing
• Data portability and automated decision-making safeguards
• Withdraw consent where processing is consent-based

Last updated: October 24, 2025 • Effective date: November 1, 2025