Security, Compliance & Transparency

We take data protection, infrastructure security, and regulatory compliance seriously. Explore our certifications, security architecture, and operational standards.

Certifications & Compliance

Independent audits and certifications validate our commitment to global security standards.

📜

SOC 2 Type II

Independently audited controls for security, availability, processing integrity, confidentiality, and privacy.

Certified 2024
🌍

ISO 27001:2022

Internationally recognized Information Security Management System (ISMS) certification.

Valid until 2026
🇪🇺

GDPR Compliant

Full alignment with EU General Data Protection Regulation including DPA, SCCs, and data residency options.

Fully Compliant
🏥

HIPAA Eligible

BAA available. Infrastructure designed to support protected health information (PHI) workloads.

BAA Available
💳

PCI DSS Level 1

Meets highest level of payment card industry security standards for transaction environments.

Level 1 Certified
🔐

CCPA / CPRA

Transparent data handling practices aligned with California privacy rights and consumer protections.

Compliant

Security Architecture

Defense-in-depth strategy across all layers of our cloud infrastructure.

🌐

Network Security

Multi-layered DDoS mitigation, Web Application Firewall (WAF), and Anycast routing with encrypted transit.

🏗️

Infrastructure

Hardened hypervisors, isolated tenant environments, immutable logging, and automated patch management.

🔑

Identity & Access

Zero-trust model, MFA enforcement, RBAC, SSO/SAML, and just-in-time access provisioning.

💾

Data Protection

AES-256 encryption at rest, TLS 1.3 in transit, key management via HSM, and automated backup replication.

Global Uptime History

Live Monitoring
Jan 2024 Dec 2024

SLA & Reliability

We guarantee enterprise-grade availability backed by financial credits if we miss our targets.

Infrastructure Uptime99.999%
Network Availability99.99%
Storage Durability99.9999999%
Incident Response (Critical)< 15 Minutes
Support Response (Business)< 1 Hour

Data Privacy & Governance

Your data belongs to you. We provide full transparency and control over how it's stored, processed, and shared.

Data Residency

Choose specific geographic regions for storage and processing. Data never leaves your selected jurisdiction without explicit consent.

Encryption Standards

All data is encrypted in transit via TLS 1.3 and at rest using AES-256-GCM. Customer-managed keys (CMK) supported via HSM integration.

Retention & Deletion

Configure automated lifecycle policies. Upon account termination or request, all data is cryptographically wiped with verifiable proof of deletion.

Incident Response Process

Our structured, transparent approach to handling security events and service disruptions.

1

Detection & Triage

Automated monitoring and 24/7 SOC analyze alerts to classify severity and impact.

2

Containment & Mitigation

Immediate isolation of affected components. Automated failover activates if required.

3

Communication

Transparent updates via Status Page, email alerts, and dedicated Slack/Teams channels within SLA windows.

4

Post-Incident Review

Full root cause analysis (RCA), remediation tracking, and public transparency reports for major events.

Public Status & Reports

Access real-time service status, historical incident logs, and quarterly security transparency reports.

View Status Page →

Frequently Asked Questions

Common questions about our security, compliance, and trust practices.

How do you handle data encryption?
All data is encrypted in transit using TLS 1.3 and at rest using AES-256-GCM. We support Bring Your Own Key (BYOK) and customer-managed keys via FIPS 140-2 Level 3 HSMs.
Can I request a SOC 2 or ISO audit report?
Yes. After signing a non-disclosure agreement (NDA), you can request our latest SOC 2 Type II, ISO 27001, or PCI DSS reports through our Trust Center portal or by emailing security@cloudnexus.io.
Do you conduct third-party penetration testing?
Yes. We engage independent security firms to perform quarterly penetration tests, vulnerability assessments, and code reviews. Results are used to continuously harden our infrastructure.
What is your data deletion process?
Upon request or account termination, we perform cryptographic erasure of all primary and backup data. A verifiable certificate of destruction is provided within 30 days.
How do I report a security vulnerability?
Please use our Bug Bounty program or contact our security team directly at security@cloudnexus.io. We follow responsible disclosure practices and offer rewards for valid findings.

Have Security or Compliance Questions?

Our Trust & Security team is available to assist with audits, custom contracts, and technical inquiries.

Contact Security Team
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