Frequently Asked Questions

CloudNexus is a modern cloud infrastructure platform providing compute, storage, networking, and database services designed for developers and enterprises. We offer 99.999% uptime SLA, global edge locations, and API-first architecture.

We currently operate in 50+ regions across North America, Europe, Asia-Pacific, and South America. You can deploy resources in any region via the console or API. View our complete region map for detailed latency and pricing info.

Yes! New accounts receive $200 in credits valid for 60 days. No credit card is required to start. Credits apply to all compute, storage, and bandwidth usage.

Billing is usage-based and calculated per-second for compute, per-GB for storage, and per-GB for bandwidth. You can set budget alerts, use prepaid credits, or opt for post-paid monthly invoicing. All prices are transparent with no hidden fees.

Absolutely. CloudNexus operates on a pay-as-you-go model. You can resize instances, delete resources, or cancel your account at any time. Remaining balance or unused credits are prorated or refundable per our policy.

We accept all major credit/debit cards (Visa, Mastercard, Amex), PayPal, and bank wire transfers for enterprise accounts. Tax IDs and invoices are available in the billing dashboard.

We provide optimized images for Ubuntu, Debian, CentOS, AlmaLinux, Rocky Linux, and Windows Server. Custom images and containerized deployments via Kubernetes are also fully supported.

Auto-scaling monitors CPU, memory, and custom metrics. You define scale-up/scale-down policies, and CloudNexus automatically provisions or terminates instances within seconds. It integrates with our load balancers and Kubernetes clusters.

Yes. We offer NVIDIA A100 and H100 instances optimized for AI/ML workloads, video rendering, and scientific computing. GPU instances include pre-configured drivers and CUDA toolkits.

CloudNexus CDN caches static and dynamic assets across 300+ edge locations. It uses HTTP/3, Brotli compression, and intelligent cache purging. Origin shielding reduces backend load while ensuring sub-50ms global latency.

Yes. Every VPS and Load Balancer can be assigned a dedicated static IPv4 address. IPv6 is included by default at no extra cost. IP failover and floating IPs are available for high-availability setups.

CloudNexus is SOC 2 Type II certified, ISO 27001 compliant, and GDPR ready. We undergo annual third-party audits and penetration testing. View our security whitepaper for technical details.

All traffic passes through our multi-layer DDoS mitigation system (L3/L4/L7). Attacks are automatically detected and scrubbed in real-time. Enterprise plans include custom rate limiting and threat intelligence feeds.

We guarantee 99.999% network and compute availability. SLA credits are automatically applied to your account if downtime exceeds thresholds. Monitor our real-time status at status.cloudnexus.io.

Support channels include:

• Community: Free, 24/7 forum access
• Email: 1-4 hour response (Professional plans)
• Priority: Live chat & phone (Enterprise plans)