How can we help you?

You can change your plan at any time from your account dashboard under Settings > Billing > Change Plan. Upgrades take effect immediately, while downgrades apply at the next billing cycle. No data is lost during the transition.

If you approach your bandwidth limit, we'll notify you via email and dashboard alerts. You can purchase additional bandwidth on-demand or upgrade your plan. We never throttle or cut off service without prior notification.

After deploying a server, you'll receive SSH credentials via email. Use ssh root@your-server-ip to connect. You can also use the CloudNexus web console for browser-based SSH access.

Yes! All plans include a 99.9% uptime SLA. Professional plans have a 99.95% SLA, and Enterprise customers receive a 99.999% SLA with financial credits for any downtime. Review our full SLA documentation for details.

Absolutely! We offer free migration assistance for Professional and Enterprise customers. Our team will handle the entire migration process with zero downtime. Contact our migration team to get started.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, wire transfer, and cryptocurrency (Bitcoin, Ethereum). Enterprise customers can also pay via PO with NET-30 or NET-60 terms.

We offer a 30-day money-back guarantee on all plans. To request a refund, submit a ticket through the support form above or contact support@cloudnexus.io. Refunds are processed within 5-7 business days.

Yes! All plans include automated daily backups with 7-day retention. Professional plans get 30-day retention, and Enterprise plans offer configurable retention up to 1 year with point-in-time recovery capabilities.