User Controls & Consent
Manage your privacy preferences, cookie settings, and data processing consents. You can modify these settings at any time.
Cookie Preferences
Control which cookies CloudNexus places on your device. Essential cookies cannot be disabled as they are required for the service to function.
Data Processing Preferences
Control how CloudNexus processes and uses your personal data. Select the purposes for which you consent to data processing.
Account & Service Data
Data collected to provide and manage your CloudNexus account
Product Improvement Data
Anonymous data that helps us improve CloudNexus products
Personalization Data
Data used to personalize your CloudNexus experience
Communication Preferences
Choose how and when you'd like to hear from CloudNexus. Essential service notifications cannot be disabled.
Email Notifications
Manage your email communication preferences
Communication Channel
Your preferred contact method for non-urgent communications
Your Data Rights
Under GDPR, CCPA, and other privacy regulations, you have the right to access, export, and delete your personal data.
📦 Export Your Data
Download a complete copy of all personal data CloudNexus holds about you, including account details, usage data, billing history, and communications. Your export will be prepared in JSON and CSV formats.
Data exports are typically ready within 24–48 hours. You will receive an email with a secure download link when your export is ready. The link expires after 7 days.
✏️ Correct Your Data
Update or correct inaccurate personal information associated with your CloudNexus account. You can modify your profile information directly in the dashboard settings.
🗑️ Delete Your Data
Permanently delete your personal data and close your CloudNexus account. This action is irreversible and will terminate all active services.
Warning: Deleting your data will permanently remove all account information, terminate active cloud instances, cancel subscriptions, and void all support tickets. This cannot be undone. All data will be purged within 30 days.
Legal Information
Understanding your rights and how CloudNexus handles your data.
Privacy & Consent Policy
Last Updated: January 1, 2025
CloudNexus is committed to protecting your privacy and providing you with full control over your personal data. This policy explains how we collect, use, and share your information, and the choices you have regarding your data.
1. Legal Basis for Processing
We process your personal data based on the following legal grounds under applicable privacy laws:
- Contractual Necessity: Data required to provide and maintain your CloudNexus account and services.
- Consent: Data processed with your explicit consent for marketing, analytics, and personalization purposes.
- Legitimate Interests: Data used to improve our services, prevent fraud, and ensure platform security.
- Legal Obligation: Data processed to comply with applicable laws and regulatory requirements.
2. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of all personal data we hold about you.
- Right to Rectification: Correct inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of your personal data under certain conditions.
- Right to Restrict Processing: Limit how we process your personal data.
- Right to Data Portability: Receive your data in a machine-readable format.
- Right to Object: Object to processing based on legitimate interests or direct marketing.
- Right to Withdraw Consent: Withdraw previously given consent at any time.
3. Cookie Management
CloudNexus uses cookies and similar tracking technologies to enhance your experience. You can manage your cookie preferences at any time through this page. Essential cookies required for the platform to function cannot be disabled. For all other cookie categories, you may grant or withdraw consent freely.
4. Third-Party Data Sharing
We may share your data with the following categories of third-party service providers:
- Cloud Infrastructure Providers: For hosting and processing your data securely.
- Analytics Partners: Google Analytics and Mixpanel for usage analysis (with your consent).
- Payment Processors: For handling billing and transactions securely.
- Communication Services: For email delivery and customer support tools.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When data is no longer needed, it is securely deleted or anonymized.
6. Contact & Complaints
If you have questions about this policy or wish to exercise your rights, contact our Data Protection Officer:
- Email: privacy@cloudnexus.com
- Address: CloudNexus Inc., 123 Cloud Avenue, San Francisco, CA 94105, USA
- Response Time: We will respond to all requests within 30 days.
Note: This policy may be updated periodically. We will notify you of significant changes via email or through our platform. Continued use of CloudNexus services after such changes constitutes acceptance of the updated policy.