Information We Collect

When you use ConnectHub, you actively share certain information with us to create and maintain your account, engage with others, and access platform features.

• Account Credentials: Email address, phone number, username, and secure password.
• Profile Details: Display name, profile picture, bio, location, birth date, and gender identity (if voluntarily shared).
• Content & Communications: Posts, stories, photos, videos, comments, direct messages, and private group chats.
• Payments & Billing: If you subscribe to ConnectHub Pro or purchase in-app items, we collect payment method details and billing addresses. We use PCI-compliant processors and never store full card numbers on our servers.
• Support Requests: Information you provide when contacting our support team, including logs, screenshots, or troubleshooting details.

Like most digital services, we automatically collect certain technical and usage data to keep ConnectHub secure, functional, and optimized for your device.

• Device & Connection Info: IP address, device type, operating system, browser/app version, unique device identifiers, and network carrier.
• Usage Analytics: Pages visited, features used, time spent in-app, click patterns, and session frequency to improve user experience.
• Location Data: General location based on IP address. Precise location is only collected if you explicitly enable location services for features like local events or geotagged posts.
• Diagnostics & Logs: Crash reports, error logs, and performance metrics to maintain platform stability.

When you interact with ConnectHub through external platforms or grant permissions to third-party services, we may receive additional data.

• Social Logins: If you sign up or log in using Google, Apple, or Meta, we receive your public profile information (name, email, profile picture) as permitted by your account settings.
• Contact Syncing: If you enable contact upload, we access your device's address book to help you reconnect with existing friends on ConnectHub. We securely hash this data and do not store raw contact lists.
• Partner Integrations: Analytics, advertising, or payment partners may share aggregated, anonymized data about campaign performance or service reliability.

You can manage connected apps and revoke third-party access at any time through your account security settings.

We use cookies, local storage, and similar technologies to ensure ConnectHub functions properly, remembers your preferences, and measures platform performance.

• Essential Cookies: Required for authentication, security, and basic app functionality. Cannot be disabled.
• Performance & Analytics Cookies: Help us understand how users navigate ConnectHub and optimize load times. Data is anonymized.
• Personalization Cookies: Remember your language, theme, feed preferences, and login status across sessions.
• Advertising & Tracking Pixels: Used only with your consent to measure ad effectiveness and show relevant content. You can opt out via browser settings or our Cookie Preference Center.

In certain cases, you may voluntarily share sensitive data through ConnectHub. We treat this information with heightened security and strict access controls.

• Demographic & Identity Data: Age, gender, ethnicity, or religious beliefs shared in profiles or posts.
• Health & Wellness Content: Posts, groups, or stories related to mental health, fitness, or medical experiences.
• Biometric Data: If you enable Face ID or fingerprint authentication for app access, this data is processed locally by your device's secure enclave and never transmitted to our servers.

We do not process special category data for profiling or automated decision-making unless legally permitted and explicitly disclosed. You may request deletion or restriction of processing at any time.