Exception Request Form

Submit pricing, delivery, specification, or quantity exceptions for wholesale orders. Our team will review and respond within 1 business day.

Requester Information

Full Name * Please enter your full name.

Company Name * Company name is required.

Business Email * Valid email is required.

Phone Number

Order & Product Reference

Order / PO Number * Order or PO number is required.

Product SKU / Name

Requested Quantity

Current Unit Price

Exception Details

Exception Type * Please select an exception type.

Urgency Level * Urgency level is required.

Detailed Justification * Please provide a detailed justification.

Supporting Documentation

Upload Files (Optional)

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Drag & drop files here, or click to browse

Accepted: PDF, DOC, DOCX, PNG, JPG (Max 10MB each)

I confirm that the information provided is accurate and this request is authorized by my organization. I understand that Cup Source will review this exception and respond within 1 business day. *

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Request Submitted Successfully

Your exception request has been received and assigned to our operations team. A confirmation email has been sent to your inbox with a reference ticket number.