Frequently Asked Questions
Quick answers to common questions about our products, ordering process, and account setup.
What is your minimum order quantity (MOQ)?
Our standard MOQ for stock items is 500 units. For custom-printed orders, the MOQ is typically 2,000 units per design. We offer flexible tiered pricing to accommodate small cafés and large restaurant groups alike.
Do you offer custom branding & full-color printing?
Yes! We provide up to 12-color full-process printing, embossing, debossing, and UV spot coating. Simply upload your vector artwork (AI, EPS, or PDF) during checkout or email our design team for a free mockup before production.
Are your products eco-friendly and food-safe?
Absolutely. All our products are FDA-compliant and food-grade. We offer biodegradable PLA-lined paper cups, compostable bagasse bowls, and recyclable PET cold cups. Certifications (FSC, BPI, ISO 9001) are available upon request.
Can I request product samples before placing a bulk order?
Yes. We provide a complimentary Sample Kit containing our top 10 products for qualifying B2B accounts. A small shipping fee may apply. Request yours via our contact form or speak directly with your account manager.
What payment methods do you accept?
We accept Visa, Mastercard, Amex, corporate purchase orders (for accounts over $500), wire transfers, and net-30 terms for verified wholesale partners. All transactions are securely processed via encrypted payment gateways.
What is your return & exchange policy?
We guarantee 100% satisfaction. If your order arrives damaged, defective, or incorrect, notify us within 48 hours with photos. We will replace the affected items or issue a full refund. Custom-printed orders cannot be returned unless manufacturing defects are present.
Shipping & Delivery
Fast, reliable fulfillment with real-time tracking and flexible delivery options.
Processing Times
- Stock Items: Ship within 1–2 business days
- Custom Print: 5–7 business days + printing
- Rush Orders: 24–48hr turnaround available (+15%)
Domestic Shipping
- Standard: 3–5 business days ($8.95+)
- Express: 1–3 business days ($24.95+)
- Freight: Pallet delivery for orders >500 lbs
- Free Shipping: On all orders over $500
International Shipping
- Available to 50+ countries via DHL/FedEx
- DDP (Delivered Duty Paid) options available
- Standard transit: 7–14 business days
- Customs documentation provided automatically
Tracking & Support
- Real-time tracking emailed upon dispatch
- Warehouse staging notifications
- 24/7 logistics dashboard for bulk accounts
- Dedicated shipping coordinator for orders >$2,000
Still have questions?
Our B2B support team is available Mon–Fri, 8AM–6PM EST. We typically respond within 2 hours.
Contact Support →