Frequently Asked Questions

Our standard MOQ for stock items is 500 units per SKU. For custom printed products, the MOQ is typically 1,000 units. However, we offer flexible options for startups—contact our sales team to discuss lower quantity runs.

You can create a wholesale account by clicking the "Sign Up" button on our homepage. You'll need to provide your business name, tax ID/VAT number, and shipping details. Approval usually takes 24-48 hours.

Yes! We offer sample kits for our most popular products. Samples can be requested via our Sample Request Form. Standard shipping fees apply, but we often waive these for new business inquiries with purchase intent.

We accept credit cards (Visa, MasterCard, Amex), PayPal, and bank transfers. Established wholesale accounts may qualify for Net-30 or Net-60 terms after a credit check and 3 months of consistent ordering.

We accept PDF, AI, EPS, and high-resolution PNG files. For best results, please provide vector artwork with CMYK color mode and a 3mm bleed area. Our design team can also assist with setup for an additional fee.

Standard turnaround for custom orders is 10-14 business days after proof approval. Rush production (7 business days) is available for an additional 15% surcharge. Shipping time is calculated separately based on your location.

Yes, we offer full-color printing on most of our range, including:

• Paper coffee cups (hot and cold)
• PET plastic cups
• Takeaway bowls and lids
• Koozies and sleeves

Currently, we ship to all 50 US states and select international destinations in Canada and the UK. International shipping rates and delivery times vary by region. Contact us for a custom shipping quote.

Shipping is calculated at checkout based on weight and destination. Free standard shipping is available on domestic orders over $500. Expedited shipping options (2-day and Next-Day) are available for an additional fee.

Yes. If you are restocking a busy location, you can request split shipments during checkout or contact our support team. We do not charge extra fees for split shipments.

Absolutely. We offer a wide range of sustainable options including:

• 100% Recycled content paper cups
• Biodegradable PLA-lined cups
• Compostable takeaway bowls
• Soy-based inks for printing

Most of our paper and fiber-based products are microwave safe for up to 2 minutes. PET plastic cups are generally not microwave safe. Please check the specific product page for safety certifications and usage guidelines.

Yes! We have launched a "Keep Cup" line including ceramic mugs, travel tumblers, and acrylic cold cups. These are perfect for café loyalty programs and can be fully customized with your brand logo.

We accept returns on unused, undamaged stock items within 30 days of delivery. Custom printed items are final sale unless there is a manufacturing defect. Please initiate returns via your account dashboard or email support@cupsource.com.

We are sorry to hear that! Please email claims@cupsource.com within 48 hours of delivery with:

• Your order number
• Photos of the damage
• Photos of the packaging