π Shipping Zones & Delivery Windows
Our fulfillment network covers North America, Europe, and major APAC hubs. Standard transit times exclude weekends and major holidays.
| Region | Service | Transit Time | Status |
|---|---|---|---|
| Contiguous USA | Ground / LTL Freight | 3β5 business days | Active |
| Canada & Mexico | Border Express / Freight | d>5β8 business daysActive | |
| European Union | Air Freight / Consolidated Sea | 7β14 business days | Expanded |
| APAC (AU, JP, SG, NZ) | Air / Sea LCL/FCL | 10β21 business days | On Request |
| LATAM & Middle East | Freight Forwarding | 14β28 business days | Custom Quote |
π¦ Shipping Methods & Freight Options
Choose the fulfillment tier that matches your volume and timeline. All orders include basic palletization and shrink-wrapping at no extra cost.
π Domestic Ground
Cost-effective parcel and less-than-truckload (LTL) delivery for standard warehouse-to-door shipments.
βοΈ Express Air
Priority 2β4 day air service for urgent restocks or time-sensitive retail openings.
π’ International Freight
Consolidated sea or air freight for bulk imports. Handles customs clearance and door delivery.
π White Glove / Inside Delivery
Optional add-on for heavy pallets requiring unload, move, and place service at your loading dock or retail floor.
π‘ Tracking, Notifications & International Compliance
Order Tracking & Updates
Every shipment receives a master tracking number and carrier event feed. Youβll receive:
- Order confirmation & packing slip
- Dispatch notification with label link
- Milestone alerts (out for delivery, delivered)
- PDF proof of delivery (signature/photo)
Bulk/EDI integrations available for high-volume partners.
Customs & Import Documentation
We handle export packaging and documentation for cross-border orders. Includes:
- Commercial invoice & packing list
- Harmonized System (HS) codes pre-assigned
- Certificates of origin (when required)
- DDP/DDU pricing clarification at checkout
Import duties & local taxes are the buyerβs responsibility unless DDP is selected.
π‘οΈ Damaged, Lost & Return Policies
Damage & Missing Items
If your order arrives damaged or partially missing, please inspect within 48 hours of delivery.
- Document damage with photos & note on carrier POD
- Submit claim via our portal or email logistics@cupsource.com
- Include order #, tracking, and affected SKU list
- Replacement ships within 3 business days or refund is issued
Returns & Excess Stock
Due to the nature of disposable packaging, we do not accept returns for hygiene or overstock reasons. Exceptions:
- Manufacturing defects (misprints, seal failures)
- Wrong SKU shipped by Cup Source
- Custom artwork approval mismatches (must be flagged before print run)
Restocking fees may apply for non-defective returns. Return shipping authorized via RMA.
β Logistics FAQ
Yes. For LTL/pallet orders, we can route through your designated freight forwarder or consolidation warehouse. Please provide a contact number and appointment window during checkout.
Freight/LTL typically applies to orders over 1,500 lbs or 4+ pallets. Smaller orders ship via parcel carriers. Custom MOQs can be negotiated for ongoing contracts.
Absolutely. Split shipments are available at no extra administrative cost. This is useful for phased retail rollouts or limited warehouse space. Specify quantities per shipment at checkout or inform your account manager.
Once your ocean or air container is booked, youβll receive a B/L number, vessel flight details, and a direct link to the carrierβs tracking portal. Our logistics team provides weekly ETA updates until port clearance.
For LTL/freight pallets, a signature is mandatory per carrier policy. For parcel ground/express, signatures can be opted out at checkout, though we recommend enabling it for high-value orders.
Need a Custom Freight Quote or Dedicated Route?
Our logistics team specializes in high-volume B2B supply chains. Get a tailored rate sheet, schedule recurring deliveries, or set up EDI integration.
Contact Logistics Team β