Terminate or Cancel

We're sorry to see you go. Please follow the steps below to terminate your account, subscription, or pending order.

1
Select Type
2
Reason
3
Confirm
📋

Select Termination Type

Frequently Asked Questions

Can I cancel my order if it has already shipped? ▼
Once an order has entered our shipping pipeline, it cannot be cancelled through this page. You may be eligible for a return or refund upon delivery. Please contact our support team for shipping-specific cancellation requests.
Will I receive a refund for prepayments or credits? ▼
Yes. Any unused credits or overpayments will be refunded to your original payment method within 5–10 business days after termination is processed. A summary of your refund amount will be included in your confirmation email.
Can I reactivate my account later? ▼
Absolutely. You can contact our support team at any time to reactivate your account. Your pricing history and preferences will be retained for up to 12 months after termination.
How long does the termination process take? ▼
Terminations are typically processed within 1–2 business days. You will receive an email confirmation once the process is complete, including your termination reference number and any refund details.