Contact & Support

Have a question about your order, custom branding, or account? Our support team is ready to help you succeed.

Send Us a Message

Quick Support

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Track Order

Real-time shipping updates

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Returns

Defective or wrong items?

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Custom Design

Logo setup & proofs

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Product Specs

Materials & dimensions

Direct Contact

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Email:
support@cupsources.com

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Phone:
1-800-CUP-SRC (287-7722)

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Address:
1200 Industrial Way, Suite 400
Portland, OR 97209

πŸ•’ Business Hours

Monday – Friday8:00 AM – 6:00 PM PST
Saturday9:00 AM – 2:00 PM PST
SundayClosed
Help Center

Frequently Asked Questions

How long does shipping take for wholesale orders? β–Ό

Standard domestic shipping takes 3–5 business days. Rush shipping (1–2 business days) is available for an additional fee. International orders typically arrive within 7–12 business days depending on customs clearance.

What is your minimum order quantity (MOQ)? β–Ό

Our standard MOQ is 1,000 units per SKU. For custom-branded products, the MOQ starts at 2,500 units. We offer flexible trial orders for new businessesβ€”contact us for a personalized quote.

Do you offer refunds for defective products? β–Ό

Yes. We guarantee 100% satisfaction. If you receive damaged or defective items, please email support@cupsources.com with photos and your order number. We’ll issue a full refund or replacement within 48 hours.

How do I request a custom logo proof? β–Ό

Select "Custom Printing & Branding" in the subject dropdown above, attach your logo file (AI, PDF, or high-res PNG), and our design team will provide a free digital proof within 1–2 business days.