How can we help you?

Go to the login page and click "Forgot Password". Enter your registered email address, and we'll send you a secure reset link. If you don't receive it within 5 minutes, check your spam folder or contact support.

Yes! You can change your subscription plan at any time from your Account Settings. Upgrades take effect immediately with prorated billing. Downgrades apply at the end of your current billing cycle.

Navigate to your Collections, select the desired list, and click the "⋯" menu. Choose "Export" and select CSV, JSON, or Anki-compatible format. Enterprise users can also use our API for bulk exports.

Slow loading can be caused by ad blockers, outdated browsers, or network issues. Try disabling extensions, clearing your cache, or switching to our lightweight mobile view. If the issue persists, check our system status page.

Absolutely. We use AES-256 encryption for data at rest and TLS 1.3 for data in transit. We never sell your data, comply with GDPR/CCPA, and undergo regular third-party security audits. You can delete your data anytime.