Search our knowledge base for answers to common questions about using DirConnect.
Select a category to find relevant articles and guides.
Create an account, verify your identity, and list your business for the first time.
View Articles →Update hours, photos, description, and respond to customer reviews.
View Articles →Change password, update email, billing information, and privacy settings.
View Articles →Upgrade plans, view invoices, understand subscription features, and refunds.
View Articles →How to search, save favorites, write reviews, and report issues.
View Articles →Fix login errors, reporting bugs, and account suspension appeals.
View Articles →Quick answers to the most common inquiries.
Listing your business is free and easy. Follow these steps:
Log in to your Dashboard. Navigate to "My Listings", select the business you want to edit, and click "Edit Profile". You can update hours, address, phone number, and website links. Changes usually go live instantly.
Yes! Creating a basic listing is completely free. We offer optional Premium Plans that provide boosted visibility, advanced analytics, and priority customer support. You can upgrade anytime from your billing settings.
Go to the Login Page and click "Forgot Password?". Enter your registered email address, and we'll send you a secure link to reset your password. If you don't receive the email, check your spam folder.
We take community integrity seriously. To report an issue:
Our moderation team reviews reports within 48 hours.
For any billing questions, please email our billing team directly at billing@dirconnect.com with your invoice ID. You can also submit a ticket via the Contact Form below selecting "Billing" as the topic.
If you couldn't find the answer you were looking for, our support team is ready to assist you via email or live chat.