Information We Collect
At FamilyNest, we are committed to transparency about the data we collect and how it helps us deliver safe, personalized parenting resources. This section outlines the categories of information we gather when you use our website, mobile applications, or services. Our practices are designed to comply with applicable privacy laws, including GDPR, CCPA, and COPPA, while prioritizing your family's privacy and security.
1. Information You Provide Directly
We collect information that you voluntarily share with us when using FamilyNest:
- Account Information: Name, email address, phone number, password, and profile preferences when you register or update your account.
- Family & Child Profiles: Age, birth date, gender, developmental milestones, and parenting goals you choose to add to your family dashboard.
- Content & Communications: Messages, forum posts, comments, feedback, and support requests submitted through our platform.
- Payment & Billing: Credit/debit card details, billing address, and transaction history (processed securely via PCI-compliant third-party providers).
- Communications Preferences: Newsletter subscriptions, notification settings, and marketing opt-in/out choices.
2. Information Collected Automatically
When you interact with FamilyNest, we automatically receive and record certain data from your device:
- Device & Connection Data: IP address, browser type, operating system, device identifiers, and network information.
- Usage Analytics: Pages visited, time spent on features, click patterns, search queries, and content interactions.
- Location Information: General location data (city/region) based on IP address. Precise GPS location is only collected if you explicitly enable location-based features.
- Diagnostic Data: App performance logs, crash reports, and error tracking to improve stability and user experience.
3. Information from Third Parties
We may receive data from trusted partners and services to enhance your experience:
- Social Logins: Profile information (name, email, avatar) if you sign in via Google, Apple, or Facebook.
- App Stores & SDKs: Installation data, update history, and device diagnostics from iOS/Android platforms.
- Service Providers: Payment processors, analytics platforms, and email delivery services operating under strict data processing agreements.
4. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to ensure functionality, security, and personalized content:
- Essential Cookies: Required for authentication, session management, and security features.
- Analytics Cookies: Help us understand how families use our tools so we can improve content and navigation.
- Preference Cookies: Remember your language, region, and dashboard settings.
- Marketing Cookies: Used only with your consent to deliver relevant family resource recommendations (never sold to third parties).
You can manage or disable cookies through your browser settings. Disabling essential cookies may limit platform functionality.
5. Children's Privacy & COPPA Compliance
FamilyNest is designed for parents, guardians, and caregivers. We do not knowingly collect personal information directly from children under 13 (or the applicable age of digital consent in your region). If you believe a child has provided us with personal data, please contact our Privacy Officer immediately. We will verify and delete the information in accordance with COPPA and global youth privacy standards.
6. Data Retention & Security
We retain information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. All data is encrypted in transit (TLS 1.3) and at rest (AES-256), and access is restricted to authorized personnel through role-based controls and regular security audits.