How Can We Help?

Getting started is simple! Schedule a free consultation with our team. We'll assess your property, discuss your management goals, and create a customized service plan. Once approved, we handle the rest—from marketing to tenant placement. The entire onboarding process typically takes 3-5 business days.

We'll need your property deed or ownership proof, a recent property inspection report (if available), your preferred management terms, and your banking details for rent deposits. Our team will guide you through our secure document upload portal after your initial consultation.

We conduct comprehensive screening that includes credit checks, criminal background checks, employment verification, rental history, and eviction records. Only applicants who meet our strict criteria and your specific requirements are approved. This process typically takes 24-48 hours.

Absolutely. While we follow state and local legal guidelines, you have full control over lease duration, pet policies, occupancy limits, and specific property rules. Our legal team ensures all custom terms are compliant and properly documented.

Tenants pay rent through our secure online portal via ACH, credit/debit card, or e-check. Payments are collected on the 1st of each month. We deduct our management fee, any approved maintenance expenses, and forward the net amount to your designated bank account within 3-5 business days.

Our system automatically sends payment reminders on the due date, 3rd day, and 5th day. If payment isn't received by the grace period end, we initiate late fees per the lease agreement and begin formal collection procedures. You'll be notified at every step, and we handle all legal follow-ups.

Our fees are transparent and scale with your needs: Basic (5%), Professional (8%), and Premium (10%) of collected monthly rent. Leasing fees apply only when a new tenant is placed. No hidden charges, no surprise deductions. View our full pricing breakdown on our pricing page.

Tenants submit requests via our 24/7 online portal or emergency line. Non-emergency requests are scheduled within 48-72 hours. Emergencies (water leaks, HVAC failure, electrical issues) are dispatched within 2 hours. We use vetted, licensed contractors and provide you with detailed invoices and photo documentation for all work.

Per standard lease agreements, tenants are responsible for minor upkeep (filters, light bulbs, minor clean-ups). Property owners cover structural issues, appliance failures, plumbing/electrical systems, and exterior maintenance. Our team coordinates and approves all repairs over $500 before proceeding.

We offer flexible management agreements. Our standard contract is 12 months, but we also provide month-to-month options for Premium clients. If you need to cancel, a 60-day notice is required. No early termination penalties apply after the initial 90-day onboarding period.

After onboarding, we'll send login credentials to your email. Our secure portal provides real-time access to financial reports, maintenance tickets, tenant communications, lease documents, and occupancy analytics. You can download statements as PDFs or connect via our mobile app.