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Transparent Pricing & Secure Billing

We believe mental health care should be accessible and hassle-free. Review our straightforward payment options, accepted methods, and billing policies below.

Session Pricing

Flexible plans designed to support your therapeutic journey without financial stress.

Standard Session

  • 50-minute individual session
  • Licensed clinical therapist
  • Personalized treatment plan
  • Secure online portal access
  • Session notes & progress tracking
    • Book Session

    4-Session Package

  • Save $60 with prepaid package
  • Flexible scheduling window
  • Priority booking available
  • All standard session benefits
  • 1 free 15-min check-in call
    • Get Package

    8-Session Package

  • Save $160 with prepaid package
  • Long-term commitment discount
  • Quarterly progress reviews
  • All standard session benefits
  • Extended after-hours messaging
    • Get Package
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    Accepted Payment Methods

    We accept a wide range of payment options to make billing as convenient as possible.

    💳
    Visa
    💳
    Mastercard
    💳
    Amex
    💳
    Discover
    🏦
    ACH / Bank Transfer
    📱
    Apple Pay
    📱
    Google Pay
    🏷️
    HSA / FSA Cards
    🔒 All payments are processed securely via 256-bit SSL encryption. We never store full card details on our servers.

    Billing & Invoicing

    Understanding how billing works helps you focus on what matters most: your healing.

    📅 When You're Charged

    Your payment method is processed automatically at the time of booking. For packages, the full amount is collected upfront. For single sessions, we charge 24 hours before your scheduled appointment.

    🧾 Invoices & Receipts

    Every payment generates an automatic email receipt. You can also download detailed invoices and Superbills (for insurance reimbursement) from your secure client portal under "Billing & Documents".

    🔄 Payment Plans

    We understand therapy is an investment. Flexible payment plans are available for clients paying out-of-pocket. We'll work with you to create a manageable schedule that doesn't compromise your care.

    ⚠️ Failed Payments

    If a payment fails, we'll immediately notify you via email and SMS. Your session will be temporarily marked as pending. Please update your payment method within 48 hours to secure your appointment.

    Insurance & Financing

    We work with your financial situation to ensure cost is never a barrier to care.

    🛡️ In-Network Insurance

    We are currently in-network with:

    • Blue Cross Blue Shield
    • Aetna & Cigna
    • UnitedHealthcare
    • Kaiser Permanente
    • Humana

    We verify benefits before your first session and handle claims directly.

    📄 Out-of-Network Reimbursement

    If your plan isn't listed, we provide detailed Superbills after each session. Most out-of-network plans reimburse $60-$120 per session after your deductible is met. We're happy to verify your benefits for free.

    💰 Financing Options

    Qualify for interest-free or low-interest payment plans through:

    • CareCredit
    • Clay Health
    • Lifetime Health

    Applications are confidential and typically approved in minutes.

    Cancellation & Refund Policy

    Please review our policies to avoid unexpected charges.

    24-Hour Cancellation Window: Sessions may be cancelled or rescheduled free of charge up to 24 hours before the scheduled time. Late cancellations or no-shows will incur 50% of the session fee.

    Package Refunds: Unused sessions in a prepaid package are refundable on a prorated basis if you choose to discontinue therapy, provided at least 72 hours' notice is given. Refunds are processed within 5-7 business days.

    Emergency Exceptions: In cases of documented medical emergencies or severe illness, we waive late cancellation fees upon verification. We encourage open communication so we can always accommodate you fairly.

    Billing FAQs

    Quick answers to common payment and insurance questions.

    Yes! Therapy sessions are fully eligible for HSA and FSA reimbursement. You can pay directly with your card, or use your receipts/Superbills for reimbursement through your provider.

    Simply upload your insurance card in the booking portal or email it to billing@intherapy.com. Our team will contact your provider and confirm your coverage, deductible status, and any pre-authorization requirements within 48 hours.

    You'll receive an immediate email and SMS notification. We'll hold your appointment for 48 hours while you update your payment method in the client portal. If not resolved, the session may be rescheduled at no penalty.

    Yes, we reserve a limited number of sliding-scale slots each month based on demonstrated financial need. Please contact our billing team to discuss eligibility and application requirements.

    Need Billing Support?

    Our dedicated billing team is available Monday–Friday, 8am–6pm EST to help with insurance verification, payment plans, invoicing, or account questions.

    📧 billing@intherapy.com 📞 (555) 123-4567