Cancellation & Rescheduling Policy

⏰ Standard Notice Requirement

All therapy sessions require at least 24 hours' advance notice for cancellation or rescheduling. This window allows us to offer your appointment to another client in need and helps maintain consistent care availability.

📅 Rescheduling Options

If you need to adjust your appointment time, you may reschedule free of charge by providing at least 24 hours' notice. Rescheduling can be done through:

• Your secure client portal
• Calling our scheduling desk
• Emailing care@intherapy.com

⚠️ Late Cancellations & No-Shows

Cancellations made with less than 24 hours' notice, or failing to attend a scheduled session without prior notice, will be considered a late cancellation or no-show.

• A standard fee equivalent to 50% of the session rate will apply to late cancellations.
• For no-shows, 100% of the session fee will be charged.
• Charges are processed according to your payment method on file and will reflect on your next billing statement.

🛡️ Exceptions & Special Circumstances

We understand that life is unpredictable. The following exceptions apply:

• Medical Emergencies: Please contact us immediately. We will waive fees for documented emergencies.
• Natural Disasters / Severe Weather: If travel becomes unsafe or facilities are inaccessible, appointments will be rescheduled without penalty.
• Therapist-Initiated Cancellations: If your therapist must cancel or reschedule, you will receive a credit, a rescheduled slot, or be matched with a qualified alternative at no additional cost.

💳 Billing & Insurance

Cancellation fees are processed directly and do not impact your insurance benefits. If you have questions about how charges may affect your coverage or plan limits, please contact our billing department before your next session. All policy-related charges are clearly itemized on your receipt.