How can we help you?

We require at least 24 hours notice to cancel or reschedule a session without incurring a fee. Cancellations made within 24 hours or missed appointments (no-shows) will be charged the full session rate. You can easily manage your appointments in the 'Sessions' tab of your portal.

After your session, you can download a Superbill from your billing history. This document contains the necessary CPT and diagnosis codes for your insurance claim. Submit this directly to your insurance company's reimbursement department. Our support team can also email this to you upon request.

Absolutely. In Therapy uses bank-level 256-bit SSL encryption and is fully HIPAA compliant. Your data is stored on secure, encrypted servers, and only you and your assigned therapist have access to your session notes and messages.

Yes, the therapeutic relationship is the most important part of healing. If you feel you need a different approach, you can request a transfer from your dashboard or contact our care coordination team. We will do our best to match you with a new provider within 48 hours.