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Frequently Asked Questions

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How long does it take to get a response?

Most support inquiries are resolved within 24 business hours. Urgent account or billing issues are prioritized and typically respond within 2–4 hours during business days.

Can I update my subscription or billing details?

Yes! You can manage your subscription, update payment methods, and view invoices directly from your Account Settings under the Billing tab. No support ticket required.

How do I report a spam or inappropriate article?

Every article has a "Report" button in the top-right corner. Click it, select a reason, and our moderation team will review it within 12 hours.

Can I request a feature or suggest an improvement?

Absolutely! Use the "Feature Request / Feedback" category in the contact form, or visit our public roadmap and community forum to vote on upcoming features.

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