Payment & Refund Policy

Welcome to Isdomain. This Payment & Refund Policy outlines the financial terms, billing procedures, and refund guidelines that apply to all clients engaging our naming, branding, and legal basics consulting services. By proceeding with our services, you acknowledge and agree to these terms.

1. Payment Methods & Processing

We accept secure payments via the following methods:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• Bank Wire Transfers / ACH
• PayPal & Digital Wallets
• Cryptocurrency (upon request, subject to availability)

All payments are processed securely through PCI-DSS compliant payment gateways. Third-party processing fees may apply depending on the payment method chosen and will be disclosed prior to checkout.

2. Invoicing & Payment Terms

Invoices are generated upon agreement signing or project kickoff. Standard payment terms are as follows:

• Due Date: Invoices are due within 15 calendar days of issuance unless otherwise agreed upon in writing.
• Late Payments: Invoices unpaid after 15 days may be subject to a late fee of 1.5% per month or the maximum allowed by law.
• Currency: All services are billed in USD unless a different currency is explicitly agreed upon in the service contract.

3. Project Payment Structure

To ensure smooth project delivery, we typically structure payments in phases:

4. Refund Policy

4.1 Pre-Project Cancellation

If you cancel your project within 48 hours of signing the agreement and before any substantive work has begun, you will receive a 100% refund of the initial deposit, less any non-refundable administrative processing fees.

4.2 Mid-Project Cancellation

Cancellations requested after work has commenced will be refunded on a pro-rata basis. Isdomain will deduct fees for all completed milestones, hours worked, research conducted, and third-party expenses incurred. A detailed invoice of completed work will be provided before any remaining balance is refunded.

4.3 Completed Deliverables & Final Approval

Once final brand names, identity assets, or legal documents have been delivered and formally accepted by the client, all payments are final and non-refundable. This aligns with industry standards for intellectual property and professional consulting services.

5. Legal Consulting & Filing Fees

Our legal basics consulting includes guidance on entity formation, trademark registration, and contract review. Please note:

• Government & Registry Fees: All USPTO, state filing, domain registrar, and third-party administrative fees are non-refundable once submitted, regardless of application outcome.
• Consultation Hours: Hourly legal consulting fees are billed at $250/hour and are non-refundable once the consultation has taken place.
• Trademark Outcomes: While we conduct thorough pre-filing screenings, trademark approval is ultimately determined by examining attorneys at the relevant intellectual property office. No refunds are issued for denied applications unless caused by demonstrable negligence on our part.

6. Cancellation & Termination

Either party may terminate the agreement with 14 days written notice. Upon termination, the client remains responsible for all work completed up to the termination date. Isdomain reserves the right to suspend or terminate services for non-payment, breach of contract, or unethical conduct.

7. Dispute Resolution

We value client satisfaction and will make every effort to resolve billing or service disputes amicably. If a dispute arises:

1. Contact our billing department at billing@isdomain.com within 30 days of the invoice.
2. Allow 15 business days for review and resolution.
3. If unresolved, disputes will be subject to binding arbitration in San Francisco, CA, under the rules of the American Arbitration Association.

8. Contact Information

For questions regarding invoices, refunds, or this policy, please contact us:

• Email: billing@isdomain.com
• Phone: +1 (555) 123-4567 (Mon-Fri, 9 AM - 6 PM PST)
• Address: 123 Innovation Drive, Suite 400, San Francisco, CA 94105

This policy constitutes a legally binding agreement between Isdomain and its clients. We reserve the right to update this policy at any time. Continued use of our services following updates constitutes acceptance of the revised terms.