Find quick answers to frequently asked questions before contacting our team.
We aim to respond to all support tickets within 24 hours. For urgent issues, live chat or phone support typically provides faster resolution. Premium subscribers receive priority handling.
We offer a 30-day money-back guarantee on all courses. To request a refund, please contact our billing support team with your transaction ID. Subscription refunds are prorated based on remaining days.
Certificates are generated automatically upon 100% course completion. If you've finished all lessons and assessments but still don't see it, please clear your cache or contact support with your course ID so we can manually trigger the generation.
Yes! Enterprise clients receive dedicated account managers, priority support channels, SLA guarantees, and custom onboarding assistance. Contact our sales team to upgrade your account.