🔒 Privacy Policy
At LoveLink, your privacy is paramount. We are committed to protecting your personal information and being transparent about how we collect, use, and share data.
Information We Collect
- Personal Information: Name, email, phone number, date of birth, and profile photos you voluntarily provide.
- Profile Data: Interests, relationship preferences, location, and compatibility answers.
- Usage Data: Interaction history, match preferences, in-app messaging, and device information.
- Location Data: Approximate location for matching, which you can disable at any time in settings.
How We Use Your Information
We use your data to create and maintain your account, power our AI matching algorithm, facilitate communication between users, improve platform safety, and send service-related notifications. We never sell your personal data to third parties.
Your Rights: You may access, update, export, or delete your data at any time via Account Settings or by contacting our privacy team. Residents of the EU, UK, and California have additional rights under GDPR, UK GDPR, and CCPA.
Data Security & Retention
We employ industry-standard encryption (TLS 1.3, AES-256) and regular security audits. When you delete your account, all personal data is permanently removed within 30 days, except where required by law or for fraud prevention.
📜 Terms of Service
By accessing or using LoveLink, you agree to comply with these terms. Please read them carefully.
Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account. By registering, you represent that you meet this requirement.
Account Responsibilities
- Provide accurate, current, and truthful information.
- Secure your account credentials; LoveLink is not liable for unauthorized access due to user negligence.
- One account per person. Duplicate accounts may be suspended.
- You are responsible for all activity under your account.
Subscriptions & Payments
Premium features are available via subscription. Payments are processed securely via Stripe or Apple/Google Pay. Subscriptions auto-renew unless canceled at least 24 hours before the billing cycle. Refunds are handled case-by-case within 30 days of purchase.
Intellectual Property
All platform content, algorithms, branding, and features are owned by LoveLink. User-generated content remains yours, but you grant us a non-exclusive license to display it within the service for matching and communication purposes.
Limitation of Liability
LoveLink is a facilitation platform. We do not guarantee matches, relationships, or outcomes. Use the service at your own discretion. We shall not be liable for indirect, incidental, or consequential damages arising from platform use.
🤝 Community Guidelines
LoveLink thrives on mutual respect, authenticity, and safety. These guidelines ensure a positive experience for everyone.
Expected Behavior
- Be Authentic: Use real photos that accurately represent you. Impersonation is strictly prohibited.
- Respect Others: Treat every interaction with dignity. Harassment, hate speech, discrimination, or abusive language will result in immediate suspension.
- Consent Matters: Always respect boundaries. Unwanted messages, pressure, or inappropriate advances violate our policies.
- Keep It On-Platform: Do not share contact information, payment requests, or external links before you're ready and safe to do so.
Prohibited Activities
- Scams, romance fraud, or financial solicitation
- Sharing explicit content without mutual consent
- Spamming, bot usage, or automated messaging
- Harassment, stalking, or sharing private information
- Underage users or misrepresentation of age
Enforcement: Violations may result in warnings, temporary suspension, or permanent termination. Repeated offenses will be reported to relevant authorities when necessary.
🛡️ Safety & Security
Your safety is our top priority. We combine technology, human moderation, and user education to keep LoveLink secure.
Trust & Safety Measures
- Photo Verification: Optional selfie verification to confirm identity and combat catfishing.
- AI Moderation: Real-time scanning for suspicious behavior, scams, and policy violations.
- Block & Report: One-tap tools to block users and report concerning behavior directly to our safety team.
- In-App Video Chat: Connect safely without sharing personal contact details.
Dating Safety Tips
- Always meet in public places for first dates.
- Share your location and plans with a trusted friend.
- Trust your instincts—if something feels off, disengage and report.
- Never send money or financial information to someone you've only met online.
📩 Contact & Legal Support
If you have questions about these policies, need to exercise your data rights, or want to report a safety concern, please reach out:
Privacy & Data Requests: privacy@lovemlink.com
Trust & Safety Team: safety@lovemlink.com
Legal Inquiries: legal@lovemlink.com
Mailing Address: LoveLink Inc., 123 Connection Blvd, Suite 400, San Francisco, CA 94107, USA
This document is provided for informational purposes and does not constitute legal advice. LoveLink reserves the right to update these policies at any time. Continued use of the platform constitutes acceptance of the revised terms. For questions regarding enforcement, please contact our Trust & Safety team.