Fair Housing Policy & Compliance

Luxe Realty is unwavering in its commitment to providing equal housing opportunities and treating all individuals with dignity, respect, and fairness.

Our Commitment to Equal Opportunity

Luxe Realty strictly adheres to all federal, state, and local fair housing laws, including the Federal Fair Housing Act (42 U.S.C. § 3601 et seq.), the Americans with Disabilities Act (ADA), and the Fair Housing Amendments Act of 1988. We do not discriminate on the basis of any protected characteristic in the sale, rental, financing, or advertising of housing, or in any related real estate services.

Policy Last Reviewed: January 2024 | Compliant with HUD Guidelines & State Regulations

Protected Classes

Under federal and applicable state law, it is illegal to discriminate against any person in the terms, conditions, or privileges of housing on the basis of:

  • Race
  • Color
  • Religion
  • Sex (including gender identity, sexual orientation, and pregnancy)
  • National Origin
  • Familial Status (including children under 18, pregnant women, and persons securing custody)
  • Disability (physical or mental)
  • Source of Income
  • Marital Status
  • Age

This policy extends to all aspects of our business, including property marketing, showings, lease agreements, mortgage referrals, insurance recommendations, and property management services.

Reasonable Accommodations & Modifications

Luxe Realty is committed to providing reasonable accommodations for individuals with disabilities to ensure equal access to housing, services, and facilities. We also permit reasonable modifications to premises at the tenant's or resident's expense when necessary for full enjoyment of the property.

How to Request an Accommodation

1
Submit a Request: Contact our Fair Housing Coordinator via phone or email. Written requests are preferred but verbal requests will be accepted and documented.
2
Provide Documentation (if needed): We may request reasonable documentation from a licensed professional verifying the disability and need for accommodation, only when the disability is not obvious.
3
Interactive Process: Our team will review your request within 5 business days and work with you to determine an appropriate, effective accommodation that does not pose an undue financial or administrative burden.
4
Implementation: Once approved, the accommodation will be implemented promptly. All requests are kept strictly confidential.

Grievance & Complaint Procedure

If you believe you have experienced discrimination or a violation of our fair housing policy, you may file a complaint internally or with an external agency. Luxe Realty has a strict non-retaliation policy. No person will be penalized, evicted, or otherwise discriminated against for filing a complaint or participating in an investigation.

Internal Complaint Process

  1. Submit a written complaint to our Fair Housing Compliance Officer (contact details below).
  2. Our team will acknowledge receipt within 2 business days.
  3. An impartial investigation will be conducted within 10 business days.
  4. You will receive a written response detailing the findings and corrective actions, if any.

External Agencies

If you prefer to file with a government agency, or if 180 days have passed since the alleged discrimination, you may contact:

  • U.S. Department of Housing and Urban Development (HUD): 1-800-669-9777 | hud.gov
  • Your State Fair Housing Agency: Locate via HUD Agency Directory
  • Local Human Rights Commission: Contact your municipal or county civil rights office.

Additional Resources

Federal Law

Fair Housing Act Overview

Learn about your rights under federal law, prohibited practices, exemptions, and how to file a discrimination complaint with HUD.

Visit HUD Fair Housing →
Accessibility

ADA & Disability Rights

Guidelines on accessible design, service animals, emotional support animals, and reasonable modifications under the ADA and Fair Housing Act.

ADA Guidelines →

Fair Housing Contact Information

Luxe Realty Fair Housing Coordinator

For accommodation requests, policy inquiries, or to file a complaint:

Email: fairhousing@luxerealty.com
Phone: (800) 555-8721 (TTY: 711)
Mailing Address: 1234 Luxury Lane, Suite 500, Beverly Hills, CA 90210

All communications are treated as strictly confidential. We aim to respond to all inquiries within 2 business days.