Shipping & Delivery Guide

Everything you need to know about shipping options, tracking, delivery times, costs, and international logistics on MarketFlow.

📦 Shipping Overview

MarketFlow connects buyers and sellers globally. Shipping options and delivery times depend on the seller's location, your destination, and the shipping method selected at checkout. All orders include buyer protection for lost or damaged packages.

💡 Tip: Sellers can offer multiple shipping rates based on package weight and destination. You can view exact costs before confirming your purchase.

🚚 Shipping Options & Timelines

MarketFlow supports several shipping tiers to match your urgency and budget:

Method	Est. Delivery	Tracking	Best For
Priority Overnight	1-2 Business Days	Real-time GPS	Urgent orders, gifts
Express Shipping	2-4 Business Days	Full tracking	Standard purchases
Standard Ground	5-7 Business Days	Basic tracking	Non-urgent, bulk items
Economy International	10-21 Business Days	Carrier tracking	Cross-border, low-cost

📍 Tracking Your Order

Once your seller marks an order as "Shipped", you'll receive a tracking number via email and in your dashboard.

Log in to MarketFlow > Orders > Track Package
Click the tracking link to view live carrier updates
Tracking usually activates within 24-48 hours of shipping

⚠️ If tracking hasn't updated in 5+ business days, contact the seller or open a shipping inquiry from your order page.

🌍 International Shipping & Customs

MarketFlow supports shipping to 190+ countries. International orders may be subject to:

Customs duties, VAT, or import taxes (paid by buyer upon delivery)
Restricted item limitations (check your country's regulations)
Extended processing times at border checkpoints

Sellers are required to accurately declare package contents and value. MarketFlow provides digital customs forms automatically for cross-border orders.

💰 How Shipping Costs Are Calculated

Shipping fees are set by sellers based on:

Package weight & dimensions
Origin to destination distance
Carrier rates & service level
Free shipping promotions (often built into product price)

Exact shipping costs are displayed at checkout before payment. No hidden fees apply.

⚠️ Delayed, Lost, or Damaged Packages

If your order hasn't arrived within the estimated delivery window:

Check the tracking status for updates
Contact the seller through the order messaging system
If unresolved within 48 hours, open a Shipping Dispute
MarketFlow Buyer Protection covers 100% refund for lost packages

❓ Frequently Asked Questions

Can I change my shipping address after ordering?

If the order hasn't been marked as "Shipped", you can request an address change via your Order Settings. Once shipped, carriers may allow redirection for an additional fee, but MarketFlow cannot modify it.

Do you ship to PO Boxes or military addresses?

Yes, but only Standard and Express methods support PO Boxes. Priority Overnight and international courier services require a physical street address.

Why is my international package stuck at customs?

Customs clearance can take 3-7 business days depending on the country. Ensure all contact info is correct so customs can reach you if documentation is needed.

How do I claim a refund for a lost package?

If tracking shows "Delivered" but you didn't receive it, check with neighbors or local post office. If still missing, open a claim within 30 days of the expected delivery date. MarketFlow will investigate and issue a refund if validated.

Are there free shipping options?

Many sellers offer free standard shipping on orders over $35. Look for the "Free Shipping" badge on product listings or filter by "Free Delivery" in search.

Still need help with shipping?

Our support team is available 24/7 to assist with tracking, disputes, and delivery issues.