We want you to love every purchase. If you're not completely satisfied, here's everything you need to know about returning items and getting your money back.
Return most items within 30 days of delivery
Get your money back in full, including original shipping
We provide prepaid shipping labels for eligible returns
Refunds issued within 3-5 business days of receiving your return
At MarketFlow, we're committed to ensuring your complete satisfaction with every purchase. Our return policy is designed to be simple, fair, and hassle-free. Whether you've changed your mind, received the wrong item, or found a product that doesn't meet your expectations, we've got you covered.
Most items can be returned within 30 days of delivery for a full refund. Items must be unused, in original packaging, and in the same condition as received. Free return shipping is available for most eligible returns.
Our goal is to make the return process as smooth as possible. Below you'll find detailed information about eligibility, the step-by-step return process, refund timelines, and special cases.
To qualify for a return, your item must meet the following conditions:
| Condition | Requirement | Status |
|---|---|---|
| Time Window | Within 30 days of delivery date | Required |
| Item Condition | Unused, unworn, and undamaged | Required |
| Original Packaging | All tags, labels, and packaging intact | Required |
| Proof of Purchase | Order number or receipt | Required |
| Accessories | All included items, cables, manuals, etc. | Recommended |
| Personalized Items | Generally not returnable | Exception |
MarketFlow Premium members enjoy an extended 60-day return window on eligible items. Upgrade your account to get this benefit and more.
Returning an item through MarketFlow is straightforward and can be completed entirely online. Follow these four simple steps:
Go to "My Orders" in your account dashboard and select the item you'd like to return.
Select a reason for your return from our list. This helps us improve our service.
Download your prepaid return label, pack the item securely, and drop it off at any carrier location.
Once we receive and inspect your return, your refund is processed within 3-5 business days.
If you can't print a return label, you can schedule a free pickup at your address or drop off your package at a partner location without a label. Just bring the QR code from your phone.
We offer multiple return shipping options to make it convenient for you:
Refunds are processed once your returned item has been received and inspected. Here's what to expect:
| Payment Method | Processing Time |
|---|---|
| Credit / Debit Card | 5-10 business days after approval |
| MarketFlow Wallet | 1-3 business days after approval |
| PayPal | 3-5 business days after approval |
| Bank Transfer | 7-14 business days after approval |
| Digital Wallet (Apple Pay, Google Pay) | 3-5 business days after approval |
Your refund typically includes:
Shipping costs for items that were delivered due to buyer error (wrong address, wrong item selected, etc.) may not be refunded. Discounted or free shipping promotions may also be excluded from the refund.
For health, safety, and quality assurance reasons, certain items cannot be returned. These include:
Items with broken hygiene seals for health and safety reasons
Sealed products only; opened items cannot be returned
Digital and physical gift cards are final sale once activated
Items made to order or engraved/monogrammed
Fresh food, flowers, plants, and other perishable items
Medications, supplements, and medical devices
Once downloaded or activated, digital products are non-returnable
Flammable, corrosive, or otherwise hazardous substances
If a non-returnable item arrives defective or damaged, you can still request a replacement or refund. Contact our support team and we'll make it right.
MarketFlow supports international returns, but there are some important considerations:
International orders must be returned to the country from which they were shipped. Return shipping costs for international returns are the responsibility of the buyer unless the item is defective or the wrong item was sent.
Import duties and taxes paid at the time of purchase are generally non-refundable, as these are collected by your local customs authority. Please check with your local customs office for information on reclaiming these fees.
| Region | Return Window | Free Return Shipping |
|---|---|---|
| 🇺🇸 United States | 30 days | ✅ Yes |
| 🇪🇺 European Union | 14 days (legal minimum) / 30 days (MarketFlow) | ✅ Yes |
| 🇬🇧 United Kingdom | 30 days | ✅ Yes |
| 🇦🇺 Australia | 30 days | ✅ Yes |
| 🌏 Asia-Pacific | 30 days | ⚠️ Buyer pays shipping |
| 🌎 Latin America | 30 days | ⚠️ Buyer pays shipping |
Received a damaged, defective, or wrong item? We want to resolve this for you immediately. Here's what to do:
Take clear photos of the damage, defect, or wrong item received.
Open a support ticket within 48 hours of delivery and include your photos.
Choose a replacement, refund, or store credit — your choice.
For low-value damaged items, we may issue an immediate refund without requiring you to send the item back. We'll let you know during the support process.
Can't find what you're looking for? Contact our support team.
Our dedicated returns support team is here to help you every step of the way.