MarketFlow Seller Policy

1. Introduction & Acceptance

Welcome to MarketFlow. This Seller Policy governs the operation of all seller accounts on the MarketFlow platform. By creating a seller account, listing products, or accepting orders through our marketplace, you agree to abide by all terms, conditions, and guidelines outlined herein.

Our marketplace is built on trust, transparency, and quality. Sellers are expected to maintain professional standards, deliver on promises, and prioritize buyer satisfaction. Violations of this policy may result in listing removal, account restrictions, or permanent termination.

2. Account Creation & Verification

2.1 Eligibility

You must be at least 18 years old and legally authorized to conduct business in your jurisdiction to register as a seller on MarketFlow. Each seller is permitted one account per business entity. Duplicate accounts without prior approval violate this policy.

2.2 Identity & Business Verification

All sellers must complete the verification process, which may include:

• Government-issued photo ID
• Business registration or tax identification documents
• Proof of address (utility bill or bank statement)
• Bank account or payment processor details for payouts

MarketFlow may request additional documentation at any time to comply with regulatory requirements (e.g., KYC/AML laws). Failure to provide requested documents within 14 days may result in account suspension.

3. Product Listings & Standards

3.1 Listing Accuracy

All product listings must accurately describe the item being sold. This includes:

• High-quality, original images (minimum 1000px on the longest side)
• Clear, detailed titles and descriptions
• Accurate condition ratings (New, Refurbished, Used, etc.)
• Correct categorization and attribute selection

3.2 Pricing Integrity

Prices must reflect the total cost of the item as listed. Sellers may not manipulate prices to appear artificially low or use misleading discount tactics. "Compare at" prices must reflect the actual recent selling price of the item on MarketFlow.

4. Pricing, Fees & Payments

4.1 Seller Fees

MarketFlow charges fees to maintain platform operations, security, and buyer trust. Current fee structure:

*Fees may be charged for buyer-remorse returns on used/custom items as specified in Section 8.

4.2 Payout Schedule

Payments are processed within 2–5 business days after successful delivery confirmation. New sellers may experience a 7-day holding period for the first 10 transactions. Sellers must maintain accurate payout information; failed payouts due to incorrect bank details may incur a $25 reconciliation fee.

5. Shipping & Fulfillment

5.1 Handling Time

Sellers must ship items within the stated handling time (1–4 business days). Failure to ship on time without buyer communication or extension requests will negatively impact seller metrics and may incur penalties.

5.2 Tracking & Proof of Delivery

All orders must include valid, trackable shipping information uploaded to the MarketFlow dashboard within 24 hours of dispatch. Domestic shipments require end-to-end tracking; international shipments must include customs documentation where applicable.

5.3 Packaging Standards

Items must be securely packaged to prevent damage during transit. MarketFlow is not responsible for losses due to inadequate packaging. Fragile, high-value, or temperature-sensitive items require appropriate protective materials and carrier selection.

6. Prohibited & Restricted Items

6.1 Strictly Prohibited

The following items may never be listed or sold on MarketFlow:

• Counterfeit, replica, or unauthorized branded goods
• Illicit substances, weapons, explosives, or regulated chemicals
• Human remains, body parts, or related artifacts
• Stolen goods, hacked accounts, or fraudulently obtained items
• Hazardous materials, biological weapons, or radioactive substances

6.2 Restricted Categories

Certain items require prior approval, age verification, or geographic restrictions:

• Alcohol, tobacco, and vaping products
• Prescription medications and medical devices
• Firearms, ammunition, and tactical equipment
• Cannabis and CBD products (jurisdiction-dependent)
• Live animals, seeds, or plant materials

7. Performance Standards

MarketFlow maintains a seller performance dashboard tracking key metrics. Sellers must meet the following minimum thresholds to maintain active status:

• Order Defect Rate: < 1%
• On-Time Delivery: > 95%
• Response Time: < 12 hours (average)
• Cancellation Rate: < 2.5%

Consistent underperformance over a 30-day period may trigger a "Performance Improvement Plan" or account restrictions. Sellers have 14 days to address flagged metrics before further action is taken.

8. Returns, Refunds & Disputes

8.1 Return Windows

Standard returns are accepted within 30 days of delivery for unused items in original condition. Sellers may opt into extended return periods (60/90 days) to improve conversion rates. Custom, personalized, or perishable items are non-refundable unless defective or misdescribed.

8.2 Dispute Resolution

Buyer-seller disputes are mediated through MarketFlow's Resolution Center. Both parties must communicate respectfully and provide evidence (photos, tracking, messages). MarketFlow's Support Team will issue binding decisions within 5 business days. Fraudulent dispute claims by either party may result in penalties.

9. IP & Legal Compliance

9.1 Intellectual Property

Sellers must own or have explicit licensing rights to all products, images, and content used in listings. MarketFlow complies with DMCA takedown requests and will suspend accounts receiving repeated IP infringement complaints. Trademark or copyright violations will be investigated promptly.

9.2 Tax & Regulatory Compliance

Sellers are responsible for collecting and remitting applicable sales taxes, VAT, or GST based on their jurisdiction and buyer locations. MarketFlow provides automated tax calculation tools in Seller Settings. Sellers must comply with all local, state, and federal business regulations.

10. Suspension & Termination

MarketFlow reserves the right to suspend or terminate seller accounts for violations of this policy, Terms of Service, or applicable laws. Notice will be provided where legally required, but immediate action may be taken for severe violations (e.g., fraud, prohibited items, harassment).

10.1 Appeals Process

Sellers may appeal suspension or termination decisions by submitting a written appeal through the Seller Dashboard or emailing support@marketflow.com. Appeals must include detailed explanations, supporting documentation, and corrective action plans. Decisions on appeals are final.

10.2 Payouts Upon Termination

Pending payouts will be held for 14 days to cover potential returns, chargebacks, or dispute claims. Remaining funds will be disbursed after the holding period, minus any applicable fees or penalties.

11. Policy Updates & Contact

MarketFlow may update this Seller Policy to reflect platform changes, legal requirements, or marketplace standards. Sellers will be notified of material changes via email and in-app notifications at least 30 days before they take effect.

Continued use of the platform after updates constitutes acceptance of the revised policy. It is the seller's responsibility to regularly review this document.