Shipping Information

Overview

MarketFlow connects buyers and independent sellers worldwide. Shipping policies, delivery times, and costs are determined by the individual seller, though we provide standardized guidelines to ensure a consistent and reliable experience. All shipments must comply with local laws and MarketFlow's Prohibited Items Policy.

Note: Sellers are responsible for packaging items securely and selecting appropriate shipping methods. MarketFlow offers integrated shipping labels and discounted carrier rates for verified sellers. MarketFlow does not assume liability for carrier delays beyond standard service guarantees.

Delivery Timeframes & Zones

Estimated delivery times vary based on destination, seller location, and selected shipping method. These are carrier estimates and not guarantees.

Shipping Zone	Standard Delivery	Express Delivery	Tracking Available
Domestic (Same Country)	3–7 business days	1–3 business days	Yes (All shipments)
Regional (Neighboring Countries)	7–14 business days	3–5 business days	Yes (Recommended)
International (Rest of World)	14–30 business days	5–10 business days	Yes (Mandatory for items >$50)
Remote/PO Boxes	Additional 3–7 days	May not be available	Varies by carrier

Business days exclude weekends, public holidays, and customs clearance delays. Sellers must upload tracking information within 48 hours of dispatch.

Shipping Costs & Free Shipping

Shipping fees are set by sellers and are displayed during checkout before payment confirmation. MarketFlow does not charge buyers additional handling fees for standard shipping.

Free Shipping Eligibility

Items over $75 USD qualify for free standard shipping within the seller's domestic zone.
MarketFlow occasionally runs platform-wide free shipping promotions. Eligible listings display a "Free Shipping" badge.
International free shipping is at the seller's discretion and subject to carrier cost thresholds.

Customs, Duties & Taxes: International buyers are responsible for any import duties, VAT, or customs clearance fees. MarketFlow and sellers do not cover these charges. Delivery may be delayed while customs processes the package.

Tracking & Notifications

Once a seller marks an order as "Shipped," you will receive an email and in-app notification containing your tracking number and carrier link. You can also view real-time status in your Order History.

If a tracking number shows "Delivered" but you have not received your item:

Check with household members, neighbors, or your building's reception.
Verify the delivery address on file.
Contact the seller within 48 hours to initiate a resolution.
If unresolved, open a case in MarketFlow's Resolution Center for buyer protection review.

Seller Shipping Responsibilities

To maintain marketplace quality, sellers must adhere to the following:

Ship within the handling window listed on the product page (typically 1–3 business days).
Use trackable shipping methods for all orders over $30 USD.
Upload accurate tracking information through the Seller Dashboard.
Package items to prevent damage during transit. Fragile items require cushioning and "Fragile" labeling.
Comply with international shipping regulations (batteries, liquids, cosmetics, etc.).

Failure to meet shipping standards may result in listing restrictions, seller performance penalties, or account review.

Shipping Restrictions

Certain items cannot be shipped via standard carriers or are prohibited entirely. Restricted categories include:

Lithium batteries over 100Wh (air transport restricted)
Hazardous materials, flammable liquids, explosives
Perishable goods without certified cold-chain packaging
Items requiring customs declaration over $2,500 USD without proper licensing

Sellers attempting to list restricted items will receive an automated warning and listing suspension until compliance is verified.

Frequently Asked Questions

Can I change my shipping address after placing an order?

Address changes can only be requested before the seller marks the item as "Shipped." Contact the seller immediately via the messaging system. Once tracking is uploaded, address modifications are controlled solely by the carrier and may incur additional fees.

What if my package is lost or damaged in transit?

MarketFlow's Buyer Protection covers items that are lost or arrive damaged. Upload photos of the packaging and item, then open a dispute in the Resolution Center within 30 days of the estimated delivery date. The seller and carrier will coordinate a replacement or refund.

Do you ship to PO Boxes or APO/FPO addresses?

Yes, but availability depends on the carrier selected by the seller. Some express and signature-required services do not deliver to PO Boxes. Please verify address compatibility in checkout before purchasing.

Why hasn't my tracking updated in days?

Tracking delays often occur during carrier handoffs, customs processing, or high-volume periods (e.g., holidays). If tracking hasn't updated in 10+ business days, contact the seller. If they don't respond within 48 hours, MarketFlow Support will intervene.